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  • NF EN ISO 9004 : 2009-12

    Current The latest, up-to-date edition.

    MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH

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    Published date:  01-12-2009

    Publisher:  Association Francaise de Normalisation

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    Table of Contents - (Show below) - (Hide below)

    Avant-propos
    Introduction
    1 Domaine d'application
    2 Références normatives
    3 Termes et définitions
    4 Gestion des performances durables d'un organisme
    5 Stratégie et politique
    6 Management des ressources
    7 Management de processus
    8 Surveillance, mesure, analyse et revue
    9 Amélioration, innovation et apprentissage
    Annexe A (informative) - Outil d'auto-évaluation
    Annexe B (informative) - Principes de management
             de la qualité
    Annexe C (informative) - Correspondance entre
             l'ISO 9004:2009 et l'ISO 9001:2008
    Bibliographie

    Abstract - (Show below) - (Hide below)

    Provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. Applies to the processes of the organization and consequently the quality management principles on which it is based can be deployed throughout the organization.

    General Product Information - (Show below) - (Hide below)

    Development Note Indice de classement: X50-122PR. Supersedes NF EN ISO 9004-1. (03/2001) Supersedes NFX 50 122. (09/2003) PR NF EN ISO 9004 November 2008. (11/2008) PR NF EN ISO 9004 June 2017. (07/2017)
    Document Type Standard
    Product Note Supersedes NF EN ISO 9004-1. (Mintu 03/2001) Supersedes NFX 50 122. (PJA 09/2003)
    Publisher Association Francaise de Normalisation
    Status Current
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    View more information

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