Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Organization and management requirements
4.1 Quality system requirements
4.2 Organization and management
4.3 Document and information control
4.4 Request, tender and contract reviews
4.5 Use of collaborators
4.6 Procurement of services and supplies
4.7 Client feedback
4.8 Control of non-conforming (poor quality
reference materials
4.9 Corrective action
4.10 Preventative action
4.11 Records
4.12 Internal audits
4.13 Management reviews
5 Technical and production requirements
5.1 Management, staffing and training
5.2 Collaborators
5.3 Production planning
5.4 Production control
5.5 Environment
5.6 Material handling and storage
5.7 Post-distribution service
5.8 Material preparation
5.9 Assessment of homogeneity and stability
5.10 Measurement methods
5.11 Measuring equipment
5.12 Traceability and validation
5.13 Data evaluation
5.14 Characterization
5.15 Assignment of property values and their
uncertainties
5.16 Certificates and information for users
Annex A (informative) Examples of traceability of the
property values of reference materials
Bibliography