SANS 20000-5:2011(R2016)
Current
Current
The latest, up-to-date edition.
Information technology - Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
Available format(s)
Hardcopy
Language(s)
English
Published date
30-09-2016
Publisher
Gives guidance on a phased approach to implement a service management system that fulfils the requirements specified in ISO/IEC 20000-1 (published in South Africa as an identical adoption under the designation SANS 20000-1).
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