SR 002 180 : 1.1.1
Current
The latest, up-to-date edition.
REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
Hardcopy , PDF
English
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Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Description of the emergency call service
4.1 General description/provisions
4.2 Recognition and treatment of emergency calls by the
originating network
4.3 Handling of emergency calls between networks (Optional)
4.4 Providing termination of emergency calls to the PSAP
4.5 Emergency call-specific functions for all involved networks
4.6 Network management support functions for delivery of
Emergency calls to PSAPs
5 European-wide interface between operators and public safety
answering points
6 Special requirements when making emergency calls by disabled,
elderly and young users
6.1 General
6.2 Emergency control centres
6.3 Public telephones
6.4 Additional Information
7 Special requirements for emergency calls in a foreign language
8 Data protection
9 Future and other networks
Annex A (informative): Basic Architecture
Annex B (informative): Disabled, elderly and young users
B.1 General
B.2 People with disabilities
B.3 Elderly users
B.4 Young users
B.5 Terminal Issues
B.6 Network Issues
Annex C (informative): Allocation to Technical Bodies (TBs)
History
Provides an overview of the requirements for communication from citizens to authorities and organizations in all types of emergencies.
| Committee |
OCG EMTEL
|
| DocumentType |
Standard
|
| Pages |
26
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TS 102 182 : 1.4.1 | EMERGENCY COMMUNICATIONS (EMTEL); REQUIREMENTS FOR COMMUNICATIONS FROM AUTHORITIES/ORGANIZATIONS TO INDIVIDUALS, GROUPS OR THE GENERAL PUBLIC DURING EMERGENCIES |
| TR 103 180 : 1.2.1 | ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS |
| TR 102 444 : 1.1.1 | ANALYSIS OF THE SHORT MESSAGE SERVICE (SMS) AND CELL BROADCAST SERVICE (CBS) FOR EMERGENCY MESSAGING APPLICATIONS; EMERGENCY MESSAGING; SMS AND CBS |
| EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
| EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
| SR 002 564 : 2.0.0 | APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH |
| TR 102 612 : 1.1.1 | HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1) |
| TR 102 445 : 1.1.1 | EMERGENCY COMMUNICATIONS (EMTEL); OVERVIEW OF EMERGENCY COMMUNICATIONS NETWORK RESILIENCE AND PREPAREDNESS |
| TS 102 424 : 1.1.1 | TELECOMMUNICATIONS AND INTERNET CONVERGED SERVICES AND PROTOCOLS FOR ADVANCED NETWORKING (TISPAN); REQUIREMENTS OF THE NGN NETWORK TO SUPPORT EMERGENCY COMMUNICATION FROM CITIZEN TO AUTHORITY |
| TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
| TR 102 182 : 1.1.1 | EMERGENCY COMMUNICATIONS (EMTEL); REQUIREMENTS FOR COMMUNICATIONS FROM AUTHORITIES/ORGANISATIONS TO THE CITIZENS DURING EMERGENCIES |
| TR 102 197 : 1.1.1 | SERVICES AND PROTOCOLS FOR ADVANCED NETWORKS (SPAN); PRELIMINARY ANALYSIS OF EMTEL AND LOCAL EMERGENCY SERVICE REQUIREMENTS FOR IP NETWORKS AND NEXT GENERATION NETWORKS |
| EG 202 320 : 1.2.1 | HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS |
| TR 102 521 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); SUPPORT TO TC EMTEL FOR QOS AND TRANSMISSION QUALITY ASPECTS FOR END-TO-END SERVICES |
| TR 102 133 : 1.1.1 | HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES |
| SR 002 299 : 1.1.1 | EMERGENCY COMMUNICATIONS; COLLECTION OF EUROPEAN REGULATORY PRINCIPLES |
| ETS 300 381 : 20001 | TELEPHONY FOR HEARING IMPAIRED PEOPLE - IMPAIRED COUPLING OF TELEPHONE EARPHONES TO HEARING AIDS |
| CEN/CLC Guide 6:2014 | Guide for addressing accessibility in standards |
| EG 202 116 : 1.2.2 | HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL" |
| TS 101 109 : 7.2.0 | DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+); UNIVERSAL GEOGRAPHICAL AREA DESCRIPTION (GAD) |
| ETR 333 : 20002 | HUMAN FACTORS (HF) - TEXT TELEPHONY - BASIC USER REQUIREMENTS AND RECOMMENDATIONS |
| TS 102 164 : 1.3.1 | TELECOMMUNICATIONS AND INTERNET CONVERGED SERVICES AND PROTOCOLS FOR ADVANCED NETWORKING (TISPAN); EMERGENCY LOCATION PROTOCOLS |
| ISO/IEC Guide 50:2014 | Safety aspects — Guidelines for child safety in standards and other specifications |
| ETS 300 488 : 20001 | TERMINAL EQUIPMENT (TE) - TELEPHONY FOR HEARING IMPAIRED PEOPLE - CHARACTERISTICS OF TELEPHONE SETS THAT PROVIDE ADDITIONAL RECEIVING AMPLIFICATION FOR THE BENEFIT OF THE HEARING IMPAIRED |
| TS 123 271 : 13.0.0 | DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; FUNCTIONAL STAGE 2 DESCRIPTION OF LOCATION SERVICES (LCS) (3GPP TS 23.271 VERSION 14.4.0 RELEASE 14) |
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