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CEN/CLC Guide 6:2014

Current

Current

The latest, up-to-date edition.

Guide for addressing accessibility in standards

Published date

03-12-2014

European Foreword
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Accessibility
4 Accessibility in the standards development process
5 How to apply the Guide
6 Accessibility goals
7 Human abilities and characteristics
8 Strategies for addressing user accessibility needs
  and design considerations in standards
Annex A (informative) - Global trends supporting
        accessibility
Annex B (informative) - The International Classification
        of Functioning, Disability and Health (ICF) as a
        resource for terminology
Annex C (informative) - Questions to aid in achieving
        the accessibility goals
Bibliography

ISO/IEC Guide 71:2014 provides guidance to standards developers on addressing accessibility requirements and recommendations in standards that focus, whether directly or indirectly, on systems (i.e. products, services and built environments) used by people. To assist standards developers to define accessibility requirements and recommendations, it presents a summary of current terminology relating to accessibility, issues to consider in support of accessibility in the standards development process, a set of accessibility goals (used to identify user accessibility needs), descriptions of (and design considerations for) human abilities and characteristics, and strategies for addressing user accessibility needs and design considerations in standards.

Committee
CEN/CLC/Guides
DevelopmentNote
Supersedes UNE 170006. (02/2015)
DocumentType
Guide
PublisherName
Comite Europeen de Normalisation
Status
Current
Supersedes

Standards Relationship
UNE-CEN/CLC Guide 6:2014 Identical
DIN-Fachbericht 131:2003 Corresponds

I.S. EN 60335-1:2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS
DIN EN 15288-2:2009-05 SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
BS EN 60335-2-9 : 2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
S.R. CEN TR 614-3:2010 SAFETY OF MACHINERY - PART 3: ERGONOMIC PRINCIPLES FOR THE DESIGN OF MOBILE MACHINERY
BS EN 15288-1 : 2008 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
BS EN 60335-2-52 : 2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-52: PARTICULAR REQUIREMENTS FOR ORAL HYGIENE APPLIANCES
PREN 17161 : DRAFT 2017 DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS
11/30192936 DC : 0 BS EN 13724 - POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
07/30166081 DC : 0 BS EN 14012 - POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
UNI CEN/TS 15511 : 2008 POSTAL SERVICES - QUALITY OF SERVICE - INFORMATION AVAILABLE ON POSTAL SERVICES
UNI CEN/TS 15945 : 2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
CENELEC GUIDE 28 : 2006 ACCESSIBILITY IN INTERFACES IN LOW VOLTAGE ELECTRICAL INSTALLATIONS - A GUIDE FOR STANDARD WRITERS
17/30360253 DC : 0 BS EN 15288-1 - SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
17/30360256 DC : 0 BS EN 15288-2 - SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
S.R. CEN/TR 16467:2013 PLAYGROUND EQUIPMENT ACCESSIBLE FOR ALL CHILDREN
17/30366897 DC : 0 BS EN 17161 - DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS
TR 101 552 : 1.0.0 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
I.S. 373:2013 UNIVERSAL DESIGN FOR CUSTOMER ENGAGEMENT IN TOURISM SERVICES
I.S. EN 14012:2008 POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
EN 60335-1:2012/A13:2017 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
EN 81-70:2018 Safety rules for the construction and installation of lifts - Particular applications for passenger and goods passenger lift - Part 70: Accessibility to lifts for persons including persons with disability
BS EN 614-1 : 2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
EN 81-82:2013 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
BS 0:2016 A standard for standards. Principles of standardization
CEN/TS 16819:2015 Postal services - Parcel boxes for end use - Technical features
EN 12182:2012 Assistive products for persons with disability - General requirements and test methods
BS 9999:2008 Code of practice for fire safety in the design, management and use of buildings
CEN/TR 16467:2013 Playground equipment accessible for all children
BS EN 15288-2:2008 Swimming pools Safety requirements for operation
CEN Guide 15:2012 Guidance document for the development of service standards
09/30207010 DC : 0 BS EN 60335-2-6:2003/PRAB - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-6: PARTICULAR REQUIREMENTS FOR STATIONARY COOKING RANGES, HOBS, OVENS AND SIMILAR APPLIANCES
I.S. EN 81-82:2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
12/30256406 DC : 0 BS EN 81-82 - SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
PD ISO/IEC GUIDE 37:2012 Instructions for use of products by consumers
05/30139205 DC : 0 EN 15288-2 - SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
S.R. CEN TS 81-82:2008 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
BS 8878:2010 Web accessibility. Code of practice
12/30267153 DC : 0 BS EN 60335-2-9:2003/FPRAD - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
PD CEN/TR 16467:2013 Playground equipment accessible for all children
UNI EN 81-82 : 2013 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: RULES FOR THE IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
PREN 81-70 : DRAFT 2015 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOOD PASSENGERS LIFTS - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
S.R. CWA 16266:2011 CURRICULUM FOR TRAINING ICT PROFESSIONALS IN UNIVERSAL DESIGN
I.S. EN 60335-2-9:2003 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES (IEC 60335-2-9:2002 (MOD))
S.R. CEN/CLC/ETSI/TR 101 552:2014 GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
UNE-EN 15288-1:2009 Swimming pools - Part 1: Safety requirements for design
UNI CEN/TS 81-82 : 2008 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - EXISTING LIFTS - PART 82: IMPROVEMENT OF THE ACCESSIBILITY OF EXISTING LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
EN 60335-2-52 : 2003 AMD 11/COR 12 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-52: PARTICULAR REQUIREMENTS FOR ORAL HYGIENE APPLIANCES (IEC 60335-2-52:2002)
EN 60335-2-9:2003/A13:2010/AC:2012 Household and similar electrical appliances - Safety - Part 2-9: Particular requirements for grills, toasters and similar portable cooking appliances
DIN EN 12182:2012-07 Assistive products for persons with disability - General requirements and test methods
UNE-EN 13724:2013 Postal services - Apertures of private letter boxes and letter plates - Requirements and test methods
I.S. EN 13724:2013 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
I.S. EN 614-1:2006 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
I.S. EN 12182:2012 ASSISTIVE PRODUCTS FOR PERSONS WITH DISABILITY - GENERAL REQUIREMENTS AND TEST METHODS
DIN EN 81-82:2013-12 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
DIN EN ISO 24501:2011-04 Ergonomics - Accessible design - Sound pressure levels of auditory signals for consumer products (ISO 24501:2010)
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
PD CEN/TS 16819:2015 Postal services. Parcel boxes for end use. Technical features
I.S. EN 81-70:2003 SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATION OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOODS PASSENGER LIFT - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
09/30201444 DC : 0 BS EN 15945 - PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHOD FOR EVALUATING CONSUMER PACKAGING
I.S. EN 15288-1:2008 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
BS EN 60335-1 : 2012 HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 1: GENERAL REQUIREMENTS (IEC 60335-1:2010, MODIFIED)
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
UNE-EN 60335-2-9:2004 Household and similar electrical appliances - Safety -- Part 2-9: Particular requirements for grills, toasters and similar portable cooking appliances
EN 15288-1:2008+A1:2010 Swimming pools - Part 1: Safety requirements for design
UNI EN 614-1 : 2009 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
UNI EN 13724 : 2013 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
UNI EN 14012 : 2009 POSTAL SERVICES - QUALITY OF SERVICE - COMPLAINTS HANDLING PRINCIPLES
UNI EN 12182 : 2012 ASSISTIVE PRODUCTS FOR PERSONS WITH DISABILITY - GENERAL REQUIREMENTS AND TEST METHODS
10/30216768 DC : 0 BS EN 60335-2-25: 2002/P - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-25: PARTICULAR REQUIREMENTS FOR MICROWAVE OVENS, INCLUDING COMBINATION MICROWAVE OVENS
UNI EN 15288-1 : 2010 SWIMMING POOLS - PART 1: SAFETY REQUIREMENTS FOR DESIGN
BS EN 81-82:2013 Safety rules for the construction and installation of lifts. Existing lifts Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
08/30180387 DC : 0 BS 8878 - WEB ACCESSIBILITY - BUILDING ACCESSIBLE EXPERIENCES FOR DISABLED PEOPLE - CODE OF PRACTICE
16/30314117 DC : 0 BS 9999 - FIRE SAFETY IN THE DESIGN, MANAGEMENT AND USE OF BUILDINGS - CODE OF PRACTICE
I.S. EN 15288-2:2008 SWIMMING POOLS - PART 2: SAFETY REQUIREMENTS FOR OPERATION
SWiFT 9:2012 UNIVERSAL DESIGN FOR ENERGY SUPPLIERS
PREN 13724 : DRAFT 2011 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
EN 15288-2:2008 Swimming pools - Part 2: Safety requirements for operation
S.R. CEN TS 15945:2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
DIN EN 13724:2013-07 POSTAL SERVICES - APERTURES OF PRIVATE LETTER BOXES AND LETTER PLATES - REQUIREMENTS AND TEST METHODS
BS EN 14012:2008 Postal services. Quality of service. Complaints handling principles
BS EN 12182:2012 Assistive products for persons with disability. General requirements and test methods
EN 614-1:2006+A1:2009 Safety of machinery - Ergonomic design principles - Part 1: Terminology and general principles
EN 14012:2008 Postal services - Quality of service - Complaints handling principles
UNE-CEN/TS 15945:2012 EX Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging
UNE-EN 81-82:2014 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Rules for the improvement of the accessibility of existing lifts for persons including persons with disability
CEN/CLC Guide 11:2012 Product information relevant to consumers - Guidelines for standard developers
BS 9999:2017 Fire safety in the design, management and use of buildings. Code of practice
DD CEN/TS 15945:2011 Packaging. Ease of opening. Criteria and test methods for evaluating consumer packaging
PD CEN/TR 614-3:2010 Safety of machinery Ergonomic principles for the design of mobile machinery
12/30256360 DC : 0 PD CEN/TR 16467 - PLAYGROUND EQUIPMENT ACCESSIBLE FOR ALL CHILDREN
10/30217043 DC : 0 BS EN 60335-2-9:2003/PRA - HOUSEHOLD AND SIMILAR ELECTRICAL APPLIANCES - SAFETY - PART 2-9: PARTICULAR REQUIREMENTS FOR GRILLS, TOASTERS AND SIMILAR PORTABLE COOKING APPLIANCES
DD CEN/TS 81-82:2008 Safety rules for the construction and installation of lifts. Existing lifts Improvement of the accessibility of existing lifts for persons including persons with disability
15/30329074 DC : 0 BS EN 81-70 - SAFETY RULES FOR THE CONSTRUCTION AND INSTALLATIONS OF LIFTS - PARTICULAR APPLICATIONS FOR PASSENGER AND GOOD PASSENGERS LIFTS - PART 70: ACCESSIBILITY TO LIFTS FOR PERSONS INCLUDING PERSONS WITH DISABILITY
TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
S.R. CEN/TS 16819:2015 POSTAL SERVICES - PARCEL BOXES FOR END USE - TECHNICAL FEATURES
TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
DIN EN 614-1:2009-06 SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES
BS EN 13724:2013 Postal services. Apertures of private letter boxes and letter plates. Requirements and test methods
15/30273313 DC : 0 BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT
CEN/TR 614-3:2010 Safety of machinery - Part 3: Ergonomic principles for the design of mobile machinery
CEN/TS 81-82:2008 Safety rules for the construction and installation of lifts - Existing lifts - Part 82: Improvement of the accessibility of existing lifts for persons including persons with disability
CEN/TS 15945:2011 Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging

ISO/IEC Guide 76:2008 Development of service standards Recommendations for addressing consumer issues
IEC TR 62678:2010 Audio, video and multimedia systems and equipment activities and considerations related to accessibility and usability
ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
ISO 21542:2011 Building construction Accessibility and usability of the built environment
ISO/TR 9241-100:2010 Ergonomics of human-system interaction — Part 100: Introduction to standards related to software ergonomics
EN 301 549 : 1.1.2 ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE
ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
ISO 26000:2010 Guidance on social responsibility
ISO/IEC Guide 41:2003 Packaging Recommendations for addressing consumer needs
ISO/IEC 29136:2012 Information technology User interfaces Accessibility of personal computer hardware
ISO/IEC 40500:2012 Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
ISO Guide 82:2014 Guidelines for addressing sustainability in standards
ISO 26800:2011 Ergonomics — General approach, principles and concepts
ISO/IEC Guide 51:2014 Safety aspects Guidelines for their inclusion in standards
ISO/IEC Guide 50:2014 Safety aspects — Guidelines for child safety in standards and other specifications
ISO/IEC Guide 37:2012 Instructions for use of products by consumers
ISO 14915-1:2002 Software ergonomics for multimedia user interfaces Part 1: Design principles and framework
ISO/IEC Guide 59:1994 Code of good practice for standardization
ISO/IEC TR 29138-1:2009 Information technology Accessibility considerations for people with disabilities Part 1: User needs summary
ISO/IEC 25062:2006 Software engineering Software product Quality Requirements and Evaluation (SQuaRE) Common Industry Format (CIF) for usability test reports
ISO/IEC Guide 2:2004 Standardization and related activities — General vocabulary
ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
ISO 9999:2016 Assistive products for persons with disability Classification and terminology
ISO 20282-1:2006 Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics

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