SWiFT 9:2012
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
UNIVERSAL DESIGN FOR ENERGY SUPPLIERS
Hardcopy , PDF
20-09-2019
English
18-01-2012
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 Terms and definitions
3 Achieving Universal Design
4 Energy product and service communication requirements
Annex A (informative) - Universal Design Makes Good
Business Sense
Annex B (informative) - Procurement Policy and Practice
for Universal Design
Annex C (informative) - The 7 Principles and 29 Guidelines
of Universal Design
Annex D (informative) - Customer Capabilities and Preferences
Annex E (informative) - Tables for using the Universal
Design Principles and Guidelines in energy
product and service design
Annex F (informative) - Written communication
Annex G (informative) - Verbal communication
Annex H (informative) - Web based communication - WCAG
2.0 Guidelines for Organizations
Annex I (informative) - SMS Based Communication
Bibliography
Provides requirements and guidance on Universal Design for Energy Suppliers to household customers in the provision of energy products, supporting services and associated communications.
| DocumentType |
Standard
|
| Pages |
42
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Withdrawn
|
| SupersededBy |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO/TS 10004:2010 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| CEN/CLC Guide 6:2014 | Guide for addressing accessibility in standards |
| ISO 9241-210:2010 | Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO/TR 22411:2008 | Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities |
| ISO 9999:2016 | Assistive products for persons with disability Classification and terminology |
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