UNE-ISO 10004:2015
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
Quality managemen. Customer satisfaction. Guidelines for monitoring and measuring
Available format(s)
Hardcopy , PDF
Language(s)
Spanish, Castilian, English - Spanish, Castilian, English
Published date
06-05-2015
Publisher
Superseded date
05-06-2019
€141.00
Excluding VAT
Provides guidance in defining and implementing processes to monitor and measure customer satisfaction
| Committee |
CTN 66/SC 1
|
| DevelopmentNote |
Supersedes UNE 66176 & UNE ISO/TS 10004. (05/2015)
|
| DocumentType |
Standard
|
| Pages |
42
|
| PublisherName |
Asociación Española de Normalización
|
| Status |
Superseded
|
| Standards | Relationship |
| ISO 10004:2012 | Identical |
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO/TR 13425:2006 | Guidelines for the selection of statistical methods in standardization and specification |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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