UNI EN ISO 9241-13 : 2002

1 Scope
2 Normative references
3 Definitions
4 Application of this part of ISO 9241
4.1 Appropriateness of user guidance
4.2 Applying the recommendations
4.3 Evaluation of products
5 Common guidance recommendations
5.1 Description
5.2 General recommendations
5.3 Phrasing of user guidance
6 Prompts
6.1 Description
6.2 Prompting recommendations
7 Feedback
7.1 Description
7.2 Feedback recommendations
8 Status information
8.1 Description
8.2 Status recommendations
9 Error management
9.1 Description
9.2 Error prevention
9.3 Error correction by the system
9.4 Error management by the user
9.5 Error messages
10 On-line help
10.1 Description
10.2 System-initiated help
10.3 User-initiated help
10.4 Presentation of help information
10.5 Help navigation and controls
10.6 Browsable help
10.7 Context-sensitive help
Annex A (informative) Sample procedure for assessing applicability and
        adherence
Annex B (informative) Bibliography

Provides recommendations for user guidance attributes of software user interfaces and their evaluation.