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  • CEI UNI ISO/IEC 20000-2 : 2011

    Current The latest, up-to-date edition.

    INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  01-01-2011

    Publisher:  Comitato Elettrotecnico Italiano

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Terms and definitions
    3 The management system
    4 Planning and implementing service management
    5 Planning and implementing new or changed services
    6 Service delivery processes
    7 Relationship processes
    8 Resolution processes
    9 Control processes
    10 Release process
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes an industry consensus on quality standards for IT service management processes.

    General Product Information - (Show below) - (Hide below)

    Committee CT 700
    Development Note Classificazione CEI 700-20. (02/2011)
    Document Type Standard
    Publisher Comitato Elettrotecnico Italiano
    Status Current

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
    ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
    ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO/IEC 17799:2005 Information technology Security techniques Code of practice for information security management
    ISO 9001:2015 Quality management systems — Requirements
    ISO/IEC TR 15271:1998 Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC TR 19760:2003 Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes)
    ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    ISO/IEC TR 16326:1999 Software engineering Guide for the application of ISO/IEC 12207 to project management
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