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ISO/IEC 15504-4:2004

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

View Superseded by

Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination

Available format(s)

Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users

Withdrawn date

18-03-2019

Language(s)

English

Published date

02-07-2004

ISO/IEC 15504 provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling, and improving the acquisition, supply, development, operation, evolution and support of products and services.

ISO/IEC 15504-4:2004 provides guidance on how to utilize a conformant process assessment within a process improvement programme or for process capability determination.

Within a process improvement (PI) context, process assessment provides a means of characterizing an organizational unit in terms of the capability of selected processes. Analysis of the output of a conformant process assessment against an organizational unit's business goals identifies strengths, weaknesses and risks related to the processes. This, in turn, can help determine whether the processes are effective in achieving business goals, and provide the drivers for making improvements.

Process capability determination (PCD) is concerned with analysing the output of one or more conformant process assessments to identify the strengths, weaknesses and risks involved in undertaking a specific project using the selected processes within a given organizational unit. A process capability determination can provide a fundamental input to supplier selection, in which case it is often termed a "supplier capability determination".

ISO/IEC 15504-4:2004 describes the PI and PCD processes and how to deploy them, and provides guidance on

  • utilizing process assessment,
  • selecting Process Reference Model(s),
  • setting target capability,
  • defining the assessment input,
  • inferring process-related risk from assessment output,
  • steps of process improvement,
  • steps of process capability determination,
  • comparability of assessment output analysis.

DevelopmentNote
Supersedes ISO/IEC TR 15504-8 (07/2004) Supersedes ISO/IEC TR 15504-4. (10/2005)
DocumentType
Standard
Pages
33
PublisherName
International Organization for Standardization
Status
Withdrawn
SupersededBy
Supersedes

15/30322573 DC : 0 BS ISO/IEC 33071 - INFORMATION TECHNOLOGY - PROCESS ASSESSMENT - AN INTEGRATED PROCESS CAPABILITY ASSESSMENT MODEL FOR ENTERPRISE PROCESSES
BS ISO/IEC 20000-2:2012 Information technology. Service management Guidance on the application of service management systems
CSA ISO/IEC 21827 : 2009 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
PD ISO/IEC TR 20000-5:2013 Information technology. Service management Exemplar implementation plan for ISO/IEC 20000-1
BS TICKIT GUIDE : ISSUE 5.5 A GUIDE TO SOFTWARE QUALITY MANAGEMENT SYSTEM CONSTRUCTION AND CERTIFICATION TO ISO 9001:2000
BS ISO/IEC 33071:2016 Information technology. Process assessment. An integrated process capability assessment model for Enterprise processes
BS ISO/IEC 90003:2014 Software engineering. Guidelines for the application of ISO 9001:2008 to computer software
IEEE 90003-2015 IEEE Standard Adoption of ISO/IEC 90003:2014, Software Engineering -- Guidelines for the Application of ISO 9001:2008 to Computer Software
TR 9109 : 1 AEROSPACE SERIES - GUIDELINES FOR SOFTWARE QUALITY MANAGEMENT
ISO/IEC 90003:2014 Software engineering Guidelines for the application of ISO 9001:2008 to computer software
ISO/IEC 25000:2014 Systems and software engineering Systems and software Quality Requirements and Evaluation (SQuaRE) Guide to SQuaRE
ISO/IEC 25010:2011 Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — System and software quality models
BS ISO/IEC 25010:2011 Systems and software engineering. Systems and software quality requirements and evaluation (SQuaRE). System and software quality models
BS ISO/IEC 25000:2014 Systems and software engineering. Systems and software Quality Requirements and Evaluation (SQuaRE). Guide to SQuaRE
BS ISO/IEC 33001:2015 Information technology. Process assessment. Concepts and terminology
07/30160561 DC : 0 BS ISO/IEC 12207 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES
PD ISO/IEC TR 20000-4:2010 Information technology. Service management Process reference model
CAN/CSA-ISO/IEC 25010:12 (R2016) Systems and software engineering - Systems and software quality requirements and evaluation (SQuaRE) - System and software quality models (Adopted ISO/IEC 25010:2011, first edition, 2011-03-01)
ISO/IEC TR 15271:1998 Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes)
VDI 5702 Blatt 1:2017-04 Medical device software - Medical SPICE Process assessment model
UNE-ISO/IEC 20000-2:2015 Information technology. Service management. Part 2: Guidance on the application of service management systems
CSA ISO/IEC 90003 : 2004 SOFTWARE ENGINEERING - GUIDELINES FOR THE APPLICATION OF ISO 9001:2000 TO COMPUTER SOFTWARE
04/30040790 DC : DRAFT MARCH 2004 ISO/IEC DTR 15443-2 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - A FRAMEWORK FOR IT SECURITY ASSURANCE - PART 2 - ASSURANCE METHODS
DD ISO/IEC TS 15504-9:2011 Information technology. Process assessment Target process profiles
BS ISO/IEC 21827:2008 Information technology. Security techniques. Systems security engineering. Capability maturity model (SSE- CMM)
CSA ISO/IEC 25010 : 2012 SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - SYSTEM AND SOFTWARE QUALITY MODELS
CSA ISO/IEC 20000-2 : 2013 : R2017 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
ISO/IEC 33071:2016 Information technology Process assessment An integrated process capability assessment model for Enterprise processes
ISO/IEC 21827:2008 Information technology Security techniques Systems Security Engineering Capability Maturity Model (SSE-CMM)
09/30184534 DC : DRAFT JAN 2009 BS ISO/IEC 20000-1 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS
CSA ISO/IEC 21827 : 2009 : R2014 INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - SYSTEMS SECURITY ENGINEERING - CAPABILITY MATURITY MODEL (SSE-CMM)
IEEE 20000-2-2013 IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems
CSA ISO/IEC 20000-2:2013 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC TR 20000-5 : 2015 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 5: EXEMPLAR IMPLEMENTATION PLAN FOR ISO/IEC 20000-1
UNI CEI ISO/IEC 20000-2 : 2010 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO/IEC TS 15504-9:2011 Information technology Process assessment Part 9: Target process profiles
ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
10/30184538 DC : 0 BS ISO/IEC 20000-2 - INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
CSA ISO/IEC 90003 : 2004 : R2014 SOFTWARE ENGINEERING - GUIDELINES FOR THE APPLICATION OF ISO 9001:2000 TO COMPUTER SOFTWARE
CEI UNI ISO/IEC 20000-2 : 2011 INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
12/30248997 DC : 0 BS ISO/IEC 15026-4 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 4: ASSURANCE IN THE LIFE CYCLE
CAN/CSA-ISO/IEC 33001:16 Information technology Process assessment Concepts and terminology (Adopted ISO/IEC 33001:2015, second edition, 2015-03-01)
14/30216195 DC : 0 BS ISO/IEC 29190 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - PRIVACY CAPABILITY ASSESSMENT MODEL
07/30160564 DC : 0 BS ISO/IEC 15288 - SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE LIFE CYCLE PROCESSES

ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC TR 15504-1:1998 Information technology Software process assessment Part 1: Concepts and introductory guide
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO 9001:2015 Quality management systems — Requirements
ISO 15704:2000 Industrial automation systems — Requirements for enterprise-reference architectures and methodologies

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