Introduction
1 Scope
2 Terms and definitions
3 Criteria for Information Phase
3.1 Information presentation
3.2 Supplier identification
3.3 Price information
3.4 Offer
3.5 Information on the selection and order procedure
4 Criteria for Pre-Contractual Phase
4.1 Purchaser's status
4.2 Place of jurisdiction
4.3 Applicable law
4.4 Accessibility
5 Criteria for Contract Formation
5.1 Scope
5.2 Unfair terms
5.3 Amendments
5.4 Input errors
5.5 Conditions of sale - Inclusion and content
5.6 Form of contract
5.7 Registration
5.8 Programming
5.9 Contract declaration
5.10 Acceptance of contract
6 Criteria for Processing Phase
6.1 Delivery
6.2 Payment
6.3 Right of withdrawal
7 Criteria for Implementation Phase
7.1 Consumer service
7.2 Out-of-court dispute settlement
7.3 Warranty
7.4 Guarantee
8 Common Trust Features in all Phases
8.1 Data protection
8.2 Intellectual property rights
8.3 Fair trading
Annex A (normative) Self-declaration
Annex B (informative) List of EU regulations concerning
online commerce
Annex C (informative) List of guidelines and trust initiatives
Annex D (informative) List of abbreviations
Bibliography