FOREWORD
1 Scope
2 Normative references
3 Terms and definitions
4 Principles
4.1 Provision of instructions for use
4.1.1 Instructions for use as part of the product
4.1.2 Instructions for use and information provided before
and after sale of products
4.1.3 Instructions for use for possible dual-use products
4.2 Minimizing risks
4.3 Special target groups
4.4 Special considerations
4.5 Short-life products
4.6 Considerations as to the nature of instructions for use
4.6.1 General
4.6.2 Location
4.6.3 Means of communication and media
4.6.4 Durability of instructions for use
4.6.5 Availability of instructions for use
4.6.6 User guidance systems
4.6.7 User training
4.7 Creating instructions for use
4.7.1 Actuality and conformance
4.7.2 Target group considerations
4.7.3 Languages
5 Content of instructions for use
5.1 General
5.2 Identification and specification
5.3 Modification of products
5.4 Safety-related information
5.4.1 Safety notes
5.4.2 Warning messages
5.4.3 Content of safety related information
5.4.4 Safety related information in context
5.5 Product compliance
5.6 Importance of retaining instructions for use
5.7 Preparing products for use
5.7.1 Transportation and storage
5.7.2 Installation
5.7.3 Commissioning
5.8 Operation of products
5.8.1 General
5.8.2 Normal operation
5.8.3 Additional information for automatic and remote
controlled products
5.8.4 Indications of faults and warning device signals
5.8.5 Exceptional functions/situations
5.8.6 Fault detection for consumers
5.8.7 Fault detection for maintenance staff or skilled
technicians
5.8.8 Protection for persons
5.9 Maintenance
5.9.1 General
5.9.2 Maintenance for consumers
5.9.3 Maintenance and troubleshooting for maintenance
staff or skilled technicians
5.10 Supplied accessories, consumables and spare parts
5.10.1 Supplied accessories
5.10.2 Consumables
5.10.3 Spare/replaceable parts
5.11 Information on special tools, equipment and materials
5.11.1 Special tools and equipment
5.11.2 Materials (for systems requiring professional
expertise to use)
5.12 Information on repair and replacement of parts
5.13 Handling of the product after it is no longer needed
5.13.1 General
5.13.2 Disassembly or destruction
5.13.3 Recycling
5.13.4 Disposal
5.14 Table of contents, index and other lists, definitions, and
presentation conventions
5.14.1 Page numbering
5.14.2 Table of contents
5.14.3 Index
5.14.4 Definition of technical terms
5.14.5 Definition of symbols
5.14.6 Explanation of presentation conventions
5.14.7 List of controls
5.15 Manual structure
6 Preparation of instructions for use
6.1 Communication principles
6.1.1 Continuously improved understanding
6.1.2 Basic functions first
6.1.3 Simple and brief
6.1.4 Anticipating user questions
6.1.5 Headings
6.1.6 One sentence, one command
6.1.7 One expression, one simple meaning
6.1.8 Standardized signs and graphical symbols
6.1.9 Ergonomic principles
6.1.10 Keeping attention of readers
6.1.11 Proof reading
6.2 Legibility
6.2.1 Print type and size
6.2.2 Maximum brightness contrast
6.2.3 Legibility standards
6.2.4 Layout
6.2.5 Instructions for use on surfaces of products or
packaging
6.3 Illustration and graphic images
6.3.1 Quality of pictures
6.3.2 Graphic images supporting text
6.3.3 Following sequence of operation
6.3.4 Graphic image with captions
6.3.5 One graphic image, one item of information
6.4 Safety signs and graphical symbols
6.4.1 Using safety signs and graphical symbols on the
product and in instructions for use
6.4.2 Explanation of graphical symbols for use on equipment
6.4.3 Graphical symbols for diagram
6.4.4 Legibility of graphical symbols
6.5 Tables
6.6 Charts and diagrams for product operations and maintenance
by qualified persons
6.7 Flow-charts and flow diagrams
6.8 Electronic media, audio, video
6.9 Bringing safety notices into prominence
6.9.1 Making text conspicuous
6.9.2 Making graphic images conspicuous
6.9.3 Design of written warning notices
6.9.4 Permanence and visibility
6.9.5 Giving prominence to warnings
6.10 Colours
6.10.1 Consistency
6.10.2 Colour perception considerations
6.11 Explanation of visual and audible indications
6.11.1 Application of indications
6.11.2 Indication location and checking facilities
6.11.3 List of indicating devices
7 Evaluation of compliance to this standard
7.1 Claiming compliance to this standard
7.2 Documentary evidence of evaluation
Annex A (Normative) Evaluation of instructions for use
A.1 General
A.2 Choice of methodologies for evaluation
A.3 Desk research by experts
A.4 Empirical evaluation
Annex B (Normative) Checklist for compliance and comments
Annex C (Informative) Checklist for communication effectiveness