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Foreword
Introduction
1 Scope
2 Conformance
3 Normative references
4 Terms and definitions
  4.1 evaluation
  4.2 evaluation coverage
  4.3 evaluation level
  4.4 evaluation records
  4.5 evaluation requester
  4.6 evaluation tool
  4.7 evaluation stringency
  4.8 external measure of software quality
  4.9 independent evaluator
  4.10 internal measure of software quality
  4.11 software quality
5 Software Product Quality Evaluation Reference Model
  5.1 Reference model - general
  5.2 Reference model - evaluation processes
  5.3 Inputs for the evaluation
  5.4 Outcomes of the evaluation
  5.5 Constraints for the evaluation
  5.6 Resources for the evaluation
  5.7 Roles
  5.8 Quality in the life cycle
  5.9 Support for the evaluation
6 Software product quality evaluation process
  6.1 General requirement
  6.2 Documentation
  6.3 Establish the evaluation requirements
  6.4 Specify the evaluation
  6.5 Design the evaluation
  6.6 Execute the evaluation
  6.7 Conclude the evaluation
Annex A (normative) The Process for developers
      A.1 Activities and tasks
Annex B (normative) The Process for acquirers
      B.1 Activities and tasks
Annex C (normative) The Process for independent evaluation
      C.1 Activities and tasks
Annex D (informative) Evaluation levels
      D.1 Selection of evaluation levels
      D.2 Selecting evaluation techniques from evaluation levels
Annex E (informative) Evaluation methods
      E.1 Review of user and technical product documentation
           (including on-line documentation)
      E.2 Evaluation based on supplier courses and training
      E.3 Assessment of software engineering process
      E.4 Review of operating history with the supplier
      E.5 Review of operating history with customers
      E.6 Review of supplier capability, support, and quality
           system
      E.7 Prototyping and other evaluation methods
Annex F (informative) Example of Cost-Effectiveness Ranking of
        Evaluation Methods
Annex G (informative) Example of application of the evaluation
        process
Annex H (informative) Relationships between software product
        quality evaluation process reference model and software
        and system life cycle processes
Annex I (informative) Evaluation report template
      I.1 Section 1 - Identifications
      I.2 Section 2 - Evaluation requirements
      I.3 Section 3 - Evaluation specification
      I.4 Section 4 - Evaluation methods
      I.5 Section 5 - Evaluation Results
Annex J (Normative) Common terms and definitions
      J.1 acquirer
      J.2 analysis model
      J.3 attribute
      J.4 attribute for quality measure
      J.5 base measure
      J.6 commercial-off-the-shelf software product
      J.7 context of use
      J.8 custom software
      J.9 data
      J.10 decision criteria
      J.11 derived measure
      J.12 developer
      J.13 division of standards
      J.14 end user
      J.15 evaluation method
      J.16 evaluation module
      J.17 evaluator
      J.18 external software quality
      J.19 failure
      J.20 fault
      J.21 functional requirement
      J.22 implied needs
      J.23 indicator
      J.24 information need
      J.25 information product
      J.26 information system needs
      J.27 intermediate software product
      J.28 intermediate software product needs
      J.29 internal software quality
      J.30 maintainer
      J.31 measure (noun)
      J.32 measure (verb)
      J.33 measurement
      J.34 measurement function
      J.35 measurement method
      J.36 measurement procedure
      J.37 measurement process
      J.38 observation
      J.39 operator
      J.40 process
      J.41 quality in use (measure)
      J.42 Quality measure elements
      J.43 quality model
      J.44 rating
      J.45 rating level
      J.46 requirements
      J.47 scale
      J.48 software product
      J.49 software product evaluation
      J.50 software quality
      J.51 software quality characteristic
      J.52 software quality evaluation
      J.53 software quality in use
      J.54 Software quality measure
      J.55 stakeholder
      J.56 supplier
      J.57 system
      J.58 target of process
      J.59 unit of measurement
      J.60 user
      J.61 validation
      J.62 value
      J.63 verification
Bibliography