Foreword
Introduction
1 Scope
2 Terms and definitions
3 Introduction to outsourcing
4 Outsourcing life cycle model
5 Outsourcing governance framework
6 Phase 1: Outsourcing strategy analysis
7 Phase 2: Initiation and selection
8 Phase 3: Transition
9 Phase 4: Deliver value
Annex A (informative) - Governance bodies and
meeting structure
Annex B (informative) - Checklist outsourcing
risk assessment
Annex C (informative) - Phase 1 Checklist for
outsourcing business case
Annex D (informative) - Phase 2 Typical topics
included in the checklist for request for
information
Annex E (informative) - Phase 2 Checklist for
the request for proposal
Annex F (informative) - Phase 2 Exemplar agreement
topics
Annex G (informative) - Phase 3 Checklist of
transition plan
Annex H (informative) - Phase 4 Exemplar
innovation funnel process
Annex I (informative) - Outsourcing life cycle exit
Bibliography