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  • BS ISO/IEC 20000-1:2011

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    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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    Information technology. Service management Service management system requirements

    Available format(s):  Hardcopy, PDF

    Superseded date:  17-09-2018

    Language(s):  English

    Published date:  31-05-2011

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Service management system general requirements
    5 Design and transition of new or changed services
    6 Service delivery processes
    7 Relationship processes
    8 Resolution processes
    9 Control processes
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Development Note Supersedes BS 15000-1(2002) and 04/30126225 DC. (12/2005) Included in BIP 0062. (12/2006) Also available as part of BS KIT 32. (02/2008) Supersedes 09/30184534 DC. (05/2011)
    Document Type Standard
    Publisher British Standards Institution
    Status Superseded
    Superseded By
    Supersedes

    Standards Referenced By This Book - (Show below) - (Hide below)

    14/30286703 DC : 0 BS 10008:2014 - EVIDENTIAL WEIGHT AND LEGAL ADMISSIBILITY OF ELECTRONIC INFORMATION - SPECIFICATION
    BS 25999-1:2006 BUSINESS CONTINUITY MANAGEMENT - PART 1: CODE OF PRACTICE
    BS 10008:2014 Evidential weight and legal admissibility of electronic information. Specification
    BS 10012(2017) : 2017 DATA PROTECTION - SPECIFICATION FOR A PERSONAL INFORMATION MANAGEMENT SYSTEM
    BIP 2150 : 2008 BS 25999-2 - BUSINESS CONTINUITY MANAGEMENT - SPECIFICATION - LAMINATED POCKETBOOK
    BS PAS 99(2012) : 2012 SPECIFICATION OF COMMON MANAGEMENT SYSTEM REQUIREMENTS AS A FRAMEWORK FOR INTEGRATION
    BS 10008:2008 Evidential weight and legal admissibility of electronic information. Specification
    BS 25777:2008 INFORMATION AND COMMUNICATIONS TECHNOLOGY CONTINUITY MANAGEMENT - CODE OF PRACTICE
    16/30339452 DC : 0 BS 10012 - DATA PROTECTION - SPECIFICATION FOR A PERSONAL INFORMATION MANAGEMENT SYSTEM
    BIP 2145 : 2008 BS 25999-1 BUSINESS CONTINUITY MANAGEMENT - CODE OF PRACTICE - LAMINATED POCKETBOOK
    BS PAS 555(2013) : 2013 CYBER SECURITY RISK - GOVERNANCE AND MANAGEMENT - SPECIFICATION
    BS 25999-2:2007 Business continuity management Specification

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO 19011:2011 Guidelines for auditing management systems
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
    ISO 31000:2009 Risk management Principles and guidelines
    ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
    ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
    ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
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