BIS IS/ISO 9000 : 2015
Current
The latest, up-to-date edition.
QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY
12-01-2013
NATIONAL FOREWORD
1 Scope
2 Fundamental concepts and quality management
principles
3 Terms and definitions
Annex A (informative) - Concept relationships and
their graphical representation
Bibliography
Alphabetical index of terms
Explains the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that their product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of ISO 9001; - providers of training, assessment or advice in quality management; and - developers of related standards.
| Committee |
MSD 2
|
| DevelopmentNote |
Supersedes BIS IS 14000, BIS IS ISO 9000-1, BIS IS ISO 9000-2, BIS IS ISO 9000-3 and BIS IS ISO 9000-4. (09/2008)
|
| DocumentType |
Standard
|
| PublisherName |
Bureau of Indian Standards
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 9000:2015 | Identical |
| IS/ISO 10002 : 2004(R2014) | QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS |
| BIS IS/ISO 10012 : 2003(R2009) | MEASUREMENT MANAGEMENT SYSTEMS - REQUIREMENTS FOR MEASUREMENT PROCESSES AND MEASURING EQUIPMENT |
| BIS IS 15363-3 : 2004 | GUIDE TO TEROTECHNOLOGY (THE ECONOMIC MANAGEMENT OF ASSETS) - PART 3: GUIDE TO THE AVAILABLE TECHNIQUES |
| BIS IS/ISO/TR 10013 : 2001(R2011) | GUIDELINES FOR QUALITY MANAGEMENT SYSTEM DOCUMENTATION |
| BIS IS 15800 : 2007 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR SERVICE QUALITY BY PUBLIC SERVICE ORGANIZATIONS |
| BIS IS/ISO/TS 16949 : 2009 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2008 FOR AUTOMOTIVE PRODUCTION AND RELEVANT SERVICE PART ORGANIZATIONS |
| BIS IS 16070 : 2013 | QUALITY MANAGEMENT SYSTEMS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO9001:2008 FOR POWER SECTOR EQUIPMENT MANUFACTURING, SERVICE AND UTILITY ORGANIZATION |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 1087-1:2000 | Terminology work Vocabulary Part 1: Theory and application |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/TR 10017:2003 | Guidance on statistical techniques for ISO 9001:2000 |
| ISO 31000:2009 | Risk management Principles and guidelines |
| ISO/TS 16949:2009 | Quality management systems Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| ISO 10241-2:2012 | Terminological entries in standards — Part 2: Adoption of standardized terminological entries |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
| ISO 50001:2011 | Energy management systems Requirements with guidance for use |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| ISO/IEC Guide 99:2007 | International vocabulary of metrology Basic and general concepts and associated terms (VIM) |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| ISO 3534-2:2006 | Statistics — Vocabulary and symbols — Part 2: Applied statistics |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC Guide 2:2004 | Standardization and related activities — General vocabulary |
| ISO 10241-1:2011 | Terminological entries in standards — Part 1: General requirements and examples of presentation |
| ISO 704:2009 | Terminology work — Principles and methods |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO Guide 73:2009 | Risk management — Vocabulary |
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