BS 8477:2007
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Code of practice for customer service
Hardcopy , PDF
31-01-2014
English
30-04-2007
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Foreword
Introduction
1 Scope
2 Normative references
3 Customer service principles
4 Implementation at a structural level
5 Operational recommendations
6 Maintenance of customer services principles
Annexes
Annex A (normative) Recruitment, competences
and training of customer service
employees
Bibliography
Lays out essential principles for establishing and maintaining effective customer service and provides recommendations on applying these principles.
| Committee |
SVS/0
|
| DevelopmentNote |
Supersedes 06/30137879 DC. (04/2007)
|
| DocumentType |
Standard
|
| Pages |
22
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| BS EN 15838:2009 | Customer contact centres. Requirements for service provision |
| BS 18477:2010 | Inclusive service provision. Requirements for identifying and responding to consumer vulnerability |
| BIP 2208 : 2010 | CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002 |
| EN 15838:2009 | Customer Contact Centres - Requirements for service provision |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| BS 8463(2005) : 2005 | SPECIFICATION FOR CUSTOMER BILLING PRACTICE |
| BS ISO 10002:2014 | Quality management. Customer satisfaction. Guidelines for complaints handling in organizations |
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