BS EN 14137:2003
Current
The latest, up-to-date edition.
Postal services. Quality of service. Measurement of loss of registered mail and other types of postal service using a track and trace system
Hardcopy , PDF
English
16-09-2003
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Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Measurement
4.1 General
4.2 Minimum period before an item is considered to be
lost or substantially delayed
4.3 Calculation of number of lost or substantially
delayed items
4.4 Information to be recorded for domestic mail
4.5 Information to be recorded for cross-border mail
5 Methodology
5.1 Monitoring system
5.2 Items not reported as delivered
5.3 Items incorrectly recorded as delivered
5.4 Items not recorded on the monitoring system
5.5 Accuracy requirements
6 Reporting
6.1 General
6.2 Domestic mail
6.3 Cross-border mail
7 Quality control
Annex A (normative) Calculation of accuracy
A.1 Calculation of loss rate
A.2 Accuracy of the loss rate
A.3 Estimation of accuracy
Annex B (informative) Calculation of loss of registered
mail
Bibliography
Provides methods for measuring the level of loss and substantial delay of domestic and cross-border registered letter mail, collected, processes and delivered by postal service providers.
| Committee |
SVS/4
|
| DocumentType |
Standard
|
| Pages |
28
|
| PublisherName |
British Standards Institution
|
| Status |
Current
|
| Standards | Relationship |
| UNI EN 14137 : 2004 | Identical |
| EN 14137:2003 | Identical |
| I.S. EN 14137:2003 | Identical |
| SN EN 14137 : 2003 | Identical |
| UNE-EN 14137:2004 | Identical |
| NF EN 14137 : 2004 | Identical |
| NEN EN 14137 : 2003 | Identical |
| DIN EN 14137:2004-01 | Identical |
| ISO 19011:2011 | Guidelines for auditing management systems |
| EN 13850:2012 | Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail |
| EN 14012:2008 | Postal services - Quality of service - Complaints handling principles |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| EN 45020:2006 | Standardization and related activities - General vocabulary (ISO/IEC Guide 2:2004) |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC Guide 2:2004 | Standardization and related activities — General vocabulary |
| EN 45020 : 2006 | STANDARDIZATION AND RELATED ACTIVITIES - GENERAL VOCABULARY |
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