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Postal services. Quality of service. Measurement of loss of registered mail and other types of postal service using a track and trace system
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Available format(s): Hardcopy, PDF
Language(s): English
Published date: 16-09-2003
Publisher: British Standards Institution
ForewordIntroduction1 Scope2 Normative references3 Terms and definitions4 Measurement 4.1 General 4.2 Minimum period before an item is considered to be lost or substantially delayed 4.3 Calculation of number of lost or substantially delayed items 4.4 Information to be recorded for domestic mail 4.5 Information to be recorded for cross-border mail5 Methodology 5.1 Monitoring system 5.2 Items not reported as delivered 5.3 Items incorrectly recorded as delivered 5.4 Items not recorded on the monitoring system 5.5 Accuracy requirements6 Reporting 6.1 General 6.2 Domestic mail 6.3 Cross-border mail7 Quality controlAnnex A (normative) Calculation of accuracy A.1 Calculation of loss rate A.2 Accuracy of the loss rate A.3 Estimation of accuracyAnnex B (informative) Calculation of loss of registered mailBibliography
Provides methods for measuring the level of loss and substantial delay of domestic and cross-border registered letter mail, collected, processes and delivered by postal service providers.
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