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BS EN 14508:2016

Current

Current

The latest, up-to-date edition.

Postal services. Quality of service. Measurement of the transit time of end-to-end services for single piece non-priority mail and second class mail

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

29-02-2016

€156.59
Excluding VAT

European foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Methodology
5 Real mail studies
6 Geographical stratification
7 Estimators of transit time
8 Test mail characteristics
9 Report
10 Quality control and auditing
Annex A (normative) - Relaxation related to
        flows with small real mail volumes
Annex B (informative) - Changes to the 2007 version
        of EN 14508
Bibliography

Defines methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators.

Committee
SVS/4
DevelopmentNote
Supersedes 02/400603 DC (06/2003) Supersedes 15/30179639 DC. (03/2016)
DocumentType
Standard
Pages
20
PublisherName
British Standards Institution
Status
Current
Supersedes

In addition to EN13850:2012 Postal Services - Quality of Service - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail, this European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border non-priority single piece mail, collected, processed and delivered by postal service operators. It considers methods using a representative end-to-end sample of all types of single piece addressed letter mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End single piece non-priority mail services. This European Standard has been developed from and is compatible with the requirements of EN13850:2012 . As such, surveys for both priority and non-priority single piece mail may be undertaken concurrently while reporting separate estimates of priority and non-priority transit times. The overall transit time quality-of-service result is to be expressed as the percentage of mail delivered within ( J+ n) days end-to-end according to the EU Postal directive 1 . This European Standard relates to the measurement of so-called “normal” services given to private persons/households and smaller businesses that post mail at street letter boxes, over the counter at post offices, have bring services from their offices or give their mail directly at postal service operators’ sorting centres. For technical reasons this European Standard may not in all parts be suitable for the measurement of very small volumes of mail and for operators with limited coverage. This European Standard is not applicable for measuring the end-to-end transit time distribution of large bulk mailers’ services or hybrid mail, which require different measurement systems and methodologies; (see, for example, EN14534 Measurement of the transit time of end-to-end services of bulk mail).

Standards Relationship
NBN EN 14508 : 2016 Identical
SN EN 14508 : 2016 Identical
I.S. EN 14508:2016 Identical
DIN EN 14508:2016-06 Identical
NF EN 14508 : 2016 Identical
UNE-EN 14508:2003 Identical
NS EN 14508 : 2003 Identical
NEN EN 14508 : 2016 Identical
EN 14508:2016 Identical
UNI EN 14508 : 2007 Identical

EN ISO 19011:2011 COR 2011 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS (ISO 19011:2011)
ISO 19011:2011 Guidelines for auditing management systems
EN 13850:2012 Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
ISO 10005:2005 Quality management systems Guidelines for quality plans
ISO 3534-2:2006 Statistics — Vocabulary and symbols — Part 2: Applied statistics
EN ISO 9001:2015 Quality management systems - Requirements (ISO 9001:2015)
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/TR 10013:2001 Guidelines for quality management system documentation
ISO 9001:2015 Quality management systems — Requirements
ISO 3534-3:2013 Statistics — Vocabulary and symbols — Part 3: Design of experiments
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management
EN ISO 9000:2015 Quality management systems - Fundamentals and vocabulary (ISO 9000:2015)
ISO 3534-1:2006 Statistics — Vocabulary and symbols — Part 1: General statistical terms and terms used in probability

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