BS ISO 24511:2007
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Activities relating to drinking water and wastewater services. Guidelines for the management of wastewater utilities and for the assessment of wastewater services
Hardcopy , PDF
08-03-2024
English
30-05-2008
Foreword
Introduction
0.1 Water issues: global context and policies
framework
0.2 Water utilities: general objectives
0.3 Objectives, content and implementation of this
International Standard
0.4 Wastewater services
1 Scope
2 Terms and definitions
3 Components of wastewater systems
3.1 General
3.2 Types of wastewater systems
3.3 Centralized/decentralized systems
3.4 On-site-systems
3.5 Disposal/reuse of residues
4 Objectives for the wastewater utility
4.1 General
4.2 Protection of public health
4.3 Meeting users' needs and expectations
4.4 Provision of services under normal and
emergency situations
4.5 Sustainability of the wastewater utility
4.6 Promotion of sustainable development of
the community
4.7 Protection of the environment
5 Management components of a wastewater utility
5.1 General
5.2 Activities and process management
5.3 Resources management
5.4 Asset management
5.5 Customer relations management
5.6 Information management
5.7 Environmental management
5.8 Risk management
6 Guidelines for the management of wastewater
utilities
6.1 General
6.2 Organization
6.3 Planning and construction
6.4 Operations and maintenance
7 Assessment of water services
7.1 General
7.2 Assessment policy
7.3 Goal and scope of the assessment
7.4 Parties involved in the assessment
7.5 Methodology of assessment
7.6 Service assessment criteria
7.7 Resources to conduct the assessment
7.8 The production of output and recommendations
for the use of the output
8 Performance indicators
8.1 General
8.2 Performance indicators systems
8.3 Quality of the information
8.4 Example of a performance indicator
Annex A (informative) - Tables of corresponding terms in
English, French and Spanish
Annex B (informative) - Schematics of wastewater systems
Annex C (informative) - Possible actions to achieve the
objectives of the wastewater utility
Annex D (informative) - Possible actions related to the
management of the wastewater utility
Annex E (informative) - Examples of service assessment
criteria related to the wastewater
utility objectives, performance
indicators related to assessment
criteria, and service assessment
criteria related to components of
a wastewater system
Annex F (informative) - Example of confidence-grading
scheme for performance indicators
systems
Bibliography
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