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  • BS ISO/IEC 30105-1:2016

    Current The latest, up-to-date edition.

    Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process reference model (PRM)

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date:  30-11-2016

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Overview of process reference model
    5 Process reference model
    Annex A (informative) - Statement of conformity
            to ISO/IEC 33004
    Bibliography

    Abstract - (Show below) - (Hide below)

    Describes the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/3
    Development Note Supersedes 15/30285994 DC. (11/2016)
    Document Type Standard
    Publisher British Standards Institution
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 33020:2015 Information technology Process assessment Process measurement framework for assessment of process capability
    ISO/IEC 33001:2015 Information technology Process assessment Concepts and terminology
    ISO/IEC 33003:2015 Information technology Process assessment Requirements for process measurement frameworks
    ISO/IEC 33063:2015 Information technology Process assessment Process assessment model for software testing
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 30105-4:2016 Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts
    ISO/IEC 33002:2015 Information technology Process assessment Requirements for performing process assessment
    ISO 37500:2014 Guidance on outsourcing
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    ISO/IEC 33004:2015 Information technology Process assessment Requirements for process reference, process assessment and maturity models
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