BS ISO/IEC 30105-5:2016
Current
The latest, up-to-date edition.
Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines
Hardcopy , PDF
English
30-11-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Purpose
5 ITES-BPO process context
6 ITES-BPO process structure
7 Stakeholders and stakeholder value definition
8 Process reference model
9 Process assessment model
10 Framework for assessment of process capability
11 Organization maturity model
12 Process capability assessment
13 Process risk determination
14 Process improvement
Bibliography
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