CSA ISO 10008 : 2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR BUSINESS-TO-CONSUMER ELECTRONIC COMMERCE TRANSACTIONS
Hardcopy , PDF
16-11-2019
French, English
01-01-2015
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding principles
5 Business-to-consumer electronic commerce transaction system
6 Single-phase processes
7 Multi-phase processes
8 Maintenance and improvement
Annex A (informative) - Customer satisfaction and consumer
needs in the B2C ECT context
Annex B (informative) - Supplementary references
Annex C (normative) - Guidance on information provision
Annex D (informative) - Guidance concerning an organization's
B2C ECT Code
Bibliography
Specifies guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
| DocumentType |
Standard
|
| Pages |
51
|
| PublisherName |
Canadian Standards Association
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 10008:2013 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO/IEC Guide 76:2008 | Development of service standards Recommendations for addressing consumer issues |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 9241-151:2008 | Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.