CSA ISO 9004-2 : 0
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
QUALITY MANAGEMENT AND QUALITY SYSTEM ELEMENTS - PART 2: GUIDELINES FOR SERVICES
Hardcopy , PDF
23-07-2013
English
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1. Scope
2. Normative reference
3. Terms and definitions
4. Quality management system
4.1 Managing systems and processes
4.2 Documentation
4.3 Use of quality management principles
5. Management responsibility
5.1 General guidance
5.2 Needs and expectations of interested parties
5.3 Quality policy
5.4 Planning
5.5 Responsibility, authority and communication
5.6 Management review
6. Resource management
6.1 General guidance
6.2 People
6.3 Infrastructure
6.4 Work environment
6.5 Information
6.6 Suppliers and partnerships
6.7 Natural resources
6.8 Financial resources
7. Product realization
7.1 General guidance
7.2 Processes related interest parties
7.3 Design and development
7.4 Purchasing
7.5 Production and service operations
7.6 Control of measuring and monitoring devices
8. Measurement, analysis and improvement
8.1 General guidance
8.2 Measurement and monitoring
8.3 Control of nonconformity
8.4 Analysis of data
8.5 Improvement
Annexes
A. Guidelines for self-assessment
B. Process for continual improvement
Bibliography
| DocumentType |
Standard
|
| Pages |
71
|
| PublisherName |
Canadian Standards Association
|
| Status |
Withdrawn
|
| Supersedes |
| Standards | Relationship |
| ISO 9004-2:1991 | Similar to |
| ISO 10011-3:1991 | Guidelines for auditing quality systems Part 3: Management of audit programmes |
| ISO 10011-1:1990 | Guidelines for auditing quality systems Part 1: Auditing |
| ISO 8402:1994 | Quality management and quality assurance — Vocabulary |
| ISO 9002:1994 | Quality systems — Model for quality assurance in production, installation and servicing |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9003:1994 | Quality systems Model for quality assurance in final inspection and test |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO 10012-1:1992 | Quality assurance requirements for measuring equipment Part 1: Metrological confirmation system for measuring equipment |
| ISO 10011-2:1991 | Guidelines for auditing quality systems — Part 2: Qualification criteria for quality systems auditors |
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