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CSA ISO/IEC 20000-1 : 2013 : R2017

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 1: SERVICE MANAGEMENT SYSTEM REQUIREMENTS

Available format(s)

Hardcopy , PDF

Withdrawn date

16-10-2019

Language(s)

English

Published date

01-01-2017

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Bibliography

Defines requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.

DocumentType
Standard
Pages
46
ProductNote
Reconfirmed EN
PublisherName
Canadian Standards Association
Status
Withdrawn
SupersededBy
Supersedes

Standards Relationship
ISO/IEC 20000-1:2011 Identical

ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
ISO 19011:2011 Guidelines for auditing management systems
ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO 31000:2009 Risk management Principles and guidelines
ISO/IEC/IEEE 24765:2017 Systems and software engineering — Vocabulary
ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 19770-1:2012 Information technology Software asset management Part 1: Processes and tiered assessment of conformance
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC TR 20000-3:2009 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
ISO 10002:2014 Quality management Customer satisfaction Guidelines for complaints handling in organizations
ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
ISO 9004:2009 Managing for the sustained success of an organization A quality management approach
ISO/IEC 27005:2011 Information technology Security techniques Information security risk management
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO/IEC 27000:2016 Information technology Security techniques Information security management systems Overview and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management

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