DIN EN ISO 9000:2015-11

Nationales Vorwort
Nationaler Anhang NA (informativ) - Literaturhinweise
Europäisches Vorwort
Vorwort
Einleitung
1 Anwendungsbereich
2 Grundlegende Konzepte und
Grundsätze des Qualitätsmanagements
3 Begriffe
Anhang A (informativ) - Begriffsbeziehungen und ihre
         graphische Darstellung
Literaturhinweise
Stichwortverzeichnis

This International Standard describes the basic concepts and principles of quality management that are generally applicable to the following: - Organizations that strive for sustainable success through the implementation of a quality management system; - Customers seeking confidence in an organization's ability to consistently provide products and services that meet their needs; - Organizations that want to build confidence in their supply chain that product and service requirements are met; - Organizations and interested parties who strive to improve communication through a general understanding of the terms used in quality management; - Organizations that carry out conformity assessments according to the requirements of ISO 9001; - Providers of training, reviews or advice on quality management; - Developer of related standards.