I.S. EN ISO 9000:2015

Foreword
Introduction
1 Scope
2 Fundamental concepts and quality management
  principles
3 Terms and definitions
Annex A (informative) - Concept relationships and
        their graphical representation
Bibliography
Alphabetical index of terms

Explains the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization's ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that their product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of ISO 9001; - providers of training, assessment or advice in quality management; and - developers of related standards.