ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)

Available format(s)

Hardcopy , PDF

Language(s)

German, English

Published date

01-05-2013

Publisher

German Institute for Standardisation (Deutsches Institut für Normung)

National foreword
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Voice messaging systems
6 Information input
7 Speech input
8 Touchtone input
9 Information output
10 Navigation
11 Help
12 Access to human representatives
13 Feedback
14 Errors
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - The role of speech recognition
errors in IVR design
Bibliography

This standard is included in DIN Handbook 354/2.

Committee	TC 159
DocumentType	Standard
Pages	45
PublisherName	German Institute for Standardisation (Deutsches Institut für Normung)
Status	Current

Standards	Relationship
ISO 9241-154:2013	Identical
EN ISO 9241-154:2013	Identical

DIN HDBK 354/2 : 1ED 2011

GEBRAUCHSTAUGLICHKEIT VON SOFTWARE 2 - KONKRETE EMPFEHLUNGEN FUER INTERAKTIONS- UND INFORMATIONSGESTALTUNG

ISO 9241-920:2009	Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions
ISO/IEC 13714:1995	Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications
ES 202 076 : 2.1.1	HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES

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DIN EN ISO 9241-154:2013-05

ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)

Table of Contents

Abstract

General Product Information

International Equivalents

Standards Referenced By This Book

Standards Referencing This Book

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