Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fundamental ergonomic goals and principles
5 Application of ergonomic principles and goals to the
user interface
6 Development of ergonomic products and services
Annex A (informative) - Trust
Annex B (informative) - User experience 'Joy of use'
Annex C (informative) - Ease of operation - Examples
Annex D (informative) - Recommendations for the design
of operating manuals
Annex E (informative) - Smart meter grids
Bibliography