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  • ISO 9241-20:2008

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    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
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    Ergonomics of human-system interaction Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Withdrawn date:  26-11-2021

    Language(s):  English, French

    Published date:  03-03-2008

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO 9241-20:2008 is intended for use by those responsible for planning, designing, developing, acquiring, and evaluating information/communication technology (ICT) equipment and services. It provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments. It covers issues associated with the design of equipment and services for people with a wide range of sensory, physical and cognitive abilities, including those who are temporarily disabled, and the elderly.

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    Development Note Supersedes ISO/DIS 9241-20. (03/2008)
    Document Type Standard
    Publisher International Organization for Standardization
    Status Withdrawn
    Superseded By

    Standards Referenced By This Book - (Show below) - (Hide below)

    ISO/IEC 24756:2009 Information technology — Framework for specifying a common access profile (CAP) of needs and capabilities of users, systems, and their environments
    I.S. EN ISO 9241-112:2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
    PD CEN ISO/TR 22411:2011 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    10/30227733 DC : 0 BS ISO/IEC 29136 - INFORMATION TECHNOLOGY - USER INTERFACES - ACCESSIBILITY OF PERSONAL COMPUTER HARDWARE
    DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY
    BS ISO/IEC 29136:2012 Information technology. User interfaces. Accessibility of personal computer hardware
    DIN SPEC 33440:2013-05 ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY
    BS ISO 9241-940:2017 Ergonomics of human-system interaction Evaluation of tactile and haptic interactions
    09/30191860 DC : 0 BS EN 60601-1-6 - MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD - USABILITY
    09/30176512 DC : 0 BS EN 62508 - GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY
    BS EN 60601-1-6 : 2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    ISO 9241-112:2017 Ergonomics of human-system interaction — Part 112: Principles for the presentation of information
    CSA ISO/IEC 29136:14 (R2019) Information technology - User interfaces - Accessibility of personal computer hardware (Adopted ISO/IEC 29136:2012, first edition, 2012-05-01)
    I.S. EN ISO 26800:2011 ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    ISO 9241-940:2017 Ergonomics of human-system interaction — Part 940: Evaluation of tactile and haptic interactions
    I.S. EN ISO 16090-1:2018 MACHINE TOOLS SAFETY - MACHINING CENTRES, MILLING MACHINES, TRANSFER MACHINES - PART 1: SAFETY REQUIREMENTS (ISO 16090-1:2017)
    DIN EN ISO 9241-151:2008-09 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    09/30140549 DC : 0 BS EN ISO 26800 - ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    BS EN ISO 26800:2011 Ergonomics. General approach, principles and concepts
    16/30283980 DC : 0 BS EN ISO 9241-220 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 220: PROCESSES FOR ENABLING, EXECUTING AND ASSESSING HUMAN-CENTRED DESIGN WITHIN ORGANIZATIONS
    DIN EN ISO 9241-112:2015-08 (Draft) ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
    CSA ISO/IEC 13066-1:14 (R2019) Information technology - Interoperability with assistive technology (AT) - Part 1: Requirements and recommendations for interoperability (Adopted ISO/IEC 13066-1:2011, first edition, 2011-05-15)
    I.S. EN 60601-1-6:2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    I.S. EN 62508:2010 GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY
    UNI EN ISO 9241-129 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    IEC 62508:2010 Guidance on human aspects of dependability
    CEN ISO/TR 22411:2011 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities (ISO/TR 22411:2008)
    UNE-EN ISO 9241-129:2011 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    15/30319070 DC : 0 BS EN ISO 9241-11 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 11: USABILITY: DEFINITIONS AND CONCEPTS
    15/30316789 DC : 0 BS ISO 27500 - HUMAN-CENTRED ORGANISATION - RATIONALE AND GENERAL PRINCIPLES
    DIN EN ISO 26800:2011-11 Ergonomics - General approach, principles and concepts (ISO 26800:2011); German version EN ISO 26800:2011
    BS PD ISO/TR 22411 : 2008
    BS EN 62508:2010 Guidance on human aspects of dependability
    EG 202 848 : 1.1.1 HUMAN FACTORS; INCLUSIVE ESERVICES FOR ALL: OPTIMIZING THE ACCESSIBILITY AND THE USE OF UPCOMING USER-INTERACTION TECHNOLOGIES
    09/30192428 DC : 0 BS ISO 9241-129 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON INDIVIDUALIZATION
    UNE-EN 60601-1-6:2010 Medical electrical equipment -- Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    ISO/IEC TS 20071-15:2017 Information technology — User interface component accessibility — Part 15: Guidance on scanning visual information for presentation as text in various modalities
    EN ISO 16090-1:2018 Machine tools safety - Machining centres, Milling machines, Transfer machines - Part 1: Safety requirements (ISO 16090-1:2017)
    IEC 60601-1-6:2010+AMD1:2013 CSV Medical electrical equipment - Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    EN ISO 26800:2011 Ergonomics - General approach, principles and concepts (ISO 26800:2011)
    BS EN ISO 9241-129:2010 Ergonomics of human-system interaction Guidance on software individualization
    BS EN ISO 9241-112:2017 Ergonomics of human-system interaction Principles for the presentation of information
    BS ISO/IEC 13066-1:2011 Information technology. Interoperability with assistive technology (AT) Requirements and recommendations for interoperability
    INCITS/ISO/IEC 10779 : 2009(R2014) INFORMATION TECHNOLOGY - OFFICE EQUIPMENT - OFFICE EQUIPMENT ACCESSIBILITY FOR ELDERLY PERSONS AND PERSONS WITH DISABILITIES
    DIN EN ISO 9241-129:2011-03 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    09/30186636 DC : 0 BS EN ISO 9241-210 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN PROCESS FOR INTERACTIVE SYSTEMS
    DIN EN ISO 9241-112 E : 2017 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017)
    16/30353980 DC : 0 BS EN ISO 9241-11 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 11: USABILITY - DEFINITIONS AND CONCEPTS
    BS EN ISO 9241-151:2008 Ergonomics of human-system interaction Guidance on World Wide Web user interfaces
    ISO/IEC 10779:2008 Information technology Office equipment accessibility guidelines for elderly persons and persons with disabilities
    EN 60601-1-6:2010/A1:2015 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013)
    ISO/IEC 29136:2012 Information technology User interfaces Accessibility of personal computer hardware
    S.R. CEN ISO/TR 22411:2011 ERGONOMICS DATA AND GUIDELINES FOR THE APPLICATION OF ISO/IEC GUIDE 71 TO PRODUCTS AND SERVICES TO ADDRESS THE NEEDS OF OLDER PERSONS AND PERSONS WITH DISABILITIES
    ISO/IEC TR 29138-1:2009 Information technology Accessibility considerations for people with disabilities Part 1: User needs summary
    ISO/IEC 13066-1:2011 Information technology Interoperability with assistive technology (AT) Part 1: Requirements and recommendations for interoperability
    I.S. EN ISO 9241-151:2008 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    I.S. EN ISO 9241-129:2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 129: GUIDANCE ON SOFTWARE INDIVIDUALIZATION
    ISO/TR 22411:2008 Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO 9241-129:2010 Ergonomics of human-system interaction Part 129: Guidance on software individualization
    EN ISO 9241-129:2010 Ergonomics of human-system interaction - Part 129: Guidance on software individualization (ISO 9241-129:2010)
    EN ISO 9241-151:2008 Ergonomics of human-system interaction - Part 151: Guidance on World Wide Web user interfaces (ISO 9241-151:2008)
    UNI EN ISO 9241-151 : 2008 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    INCITS/ISO/IEC 24756 : 2009(R2014) INFORMATION TECHNOLOGY - FRAMEWORK FOR SPECIFYING A COMMON ACCESS PROFILE (CAP) OF NEEDS AND CAPABILITIES OF USERS, SYSTEMS, AND THEIR ENVIRONMENTS
    ISO 16090-1:2017 Machine tools safety — Machining centres, Milling machines, Transfer machines — Part 1: Safety requirements
    UNI EN ISO 26800 : 2011 ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    ISO/TS 13131:2014 Health informatics Telehealth services Quality planning guidelines
    ISO 26800:2011 Ergonomics — General approach, principles and concepts
    15/30273313 DC : 0 BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT
    EN 62508 : 2010 GUIDANCE ON HUMAN ASPECTS OF DEPENDABILITY

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
    ISO 9241-5:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5: Workstation layout and postural requirements
    ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues
    ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
    ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO 9241-16:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues
    ISO 9241-14:1997 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues
    ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO 9241-300:2008 Ergonomics of human-system interaction — Part 300: Introduction to electronic visual display requirements
    ISO 13407:1999 Human-centred design processes for interactive systems
    ISO 9241-410:2008 Ergonomics of human-system interaction Part 410: Design criteria for physical input devices
    ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 13: User guidance
    ISO 9241-302:2008 Ergonomics of human-system interaction — Part 302: Terminology for electronic visual displays
    ISO/TR 16982:2002 Ergonomics of human-system interaction Usability methods supporting human-centred design
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