EN 60300-3-14:2004

FOREWORD
INTRODUCTION
1 Scope
2 Normative references
3 Terms, definitions and acronyms
  3.1 Terms and definitions
  3.2 Acronyms
4 Maintenance and maintenance support overview
  4.1 Life cycle aspects
      4.1.1 General
      4.1.2 Scenarios for maintenance and maintenance
            support
      4.1.3 Concept and definition phase
      4.1.4 Design and development phase
      4.1.5 Manufacturing phase
      4.1.6 Installation phase
      4.1.7 Operation and maintenance phase
      4.1.8 Disposal phase
  4.2 Description of maintenance
      4.2.1 General
      4.2.2 Maintenance policy and concept
      4.2.3 Indenture levels
      4.2.4 Maintenance echelons
      4.2.5 Preventive and corrective maintenance
  4.3 Description of maintenance support
5 Management responsibility
  5.1 Management commitment
  5.2 Customers
  5.3 Maintenance policy
  5.4 Planning of maintenance and maintenance support
  5.5 Responsibility, authority and communication
6 Maintenance process implementation
  6.1 General
  6.2 Maintenance management
  6.3 Maintenance and maintenance support planning
      6.3.1 General
      6.3.2 Determination of maintenance support
      6.3.3 Maintenance task identification
      6.3.4 Maintenance task analysis
      6.3.5 Identification of maintenance support
            resources
  6.4 Maintenance preparation
  6.5 Maintenance execution
7 Resource management
  7.1 Provision of resources
  7.2 Human resources
      7.2.1 General
      7.2.2 Training
  7.3 Infrastructure
      7.3.1 General
      7.3.2 Support equipment
      7.3.3 Built-in test equipment (BITE)
      7.3.4 Maintenance facilities
      7.3.5 Administration and technical facilities
      7.3.6 Computerized maintenance information systems
  7.4 Information resources
      7.4.1 General
      7.4.2 Documentation
      7.4.3 Maintenance information
  7.5 Materials and spare parts
      7.5.1 General
      7.5.2 Spare parts quantification
      7.5.3 Spare parts identification
8 Measurement, analysis and improvement
  8.1 General
  8.2 Monitoring and measurement
      8.2.1 General
      8.2.2 Customer-related measurement
      8.2.3 Maintenance-related measurement
  8.3 Maintenance assessment
  8.4 Maintenance improvement
  8.5 Modifications
Annex A (informative) Factors affecting maintenance and
                       maintenance support
  A.1 General
  A.2 Application to complex systems
  A.3 Factors during the design phase
  A.4 Factors during the operation and maintenance phase
Bibliography

Describes a framework for maintenance and maintenance support and the various minimal common practices that should be undertaken.Outlines in a generic manner, management, processes and techniques related to maintenance and maintenance support that are necessary to achieve adequate dependability to meet the operational needs of the customer. Applicable to items, which include all types of products, equipment and systems (hardware and associated software). Most of these require a certain level of maintenance to ensure that their required functionality, dependability, capability, economic, safety and regulatory requirements are achieved.