EN 61968-8:2016
Current
The latest, up-to-date edition.
Application integration at electric utilities - System interfaces for distribution management - Part 8: Interfaces for customer operations
13-05-2016
FOREWORD
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Reference and information models
5 Customer support message types
Annex A (normative) - XML schemas for message payloads
Bibliography
Annex ZA (normative) - Normative references to
international publications with their
corresponding European publications
IEC 61968-8:2015(E) specifies the information content of a set of message types that can be used to support many of the business functions related to customer support. Typical uses of the message types include service request, customer agreement, and trouble management. The purpose is to define a standard for the integration of customer support (CS), which would include customer service, trouble management and point of sale related components integrated with other systems and business functions within the scope of IEC 61968. The scope of this standard is the exchange of information between a customer support system and other systems within the utility enterprise.
| Committee |
CLC/TC 57
|
| DocumentType |
Standard
|
| PublisherName |
European Committee for Standards - Electrical
|
| Status |
Current
|
| Standards | Relationship |
| NEN EN IEC 61968-8 : 2016 | Identical |
| NF EN 61968-8 : 2016 | Identical |
| PN EN 61968-8 : 2016 | Identical |
| I.S. EN 61968-8:2016 | Identical |
| SN EN 61968-8 : 2016 | Identical |
| BS EN 61968-8:2016 | Identical |
| IEC 61968-8:2015 | Identical |
| NBN EN 61968-8 : 2016 | Identical |
| UNE-EN 61968-8:2016 | Identical |
| DIN EN 61968-8:2017-03 | Identical |
| CEI EN 61968-8 : 2016 | Identical |
| PNE-FprEN 61968-8 | Identical |
| EN 61968-1:2013 | Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations |
| IEC TS 61968-2:2011 | Application integration at electric utilities - System interfaces for distribution management - Part 2: Glossary |
| EN 61968-11:2013 | Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution |
| IEC 61970-301:2016 | Energy management system application program interface (EMS-API) - Part 301: Common information model (CIM) base |
| EN 61970-301:2017 | Energy management system application program interface (EMS-API) - Part 301: Common information model (CIM) base |
| EN 61968-100:2013 | Application integration at electric utilities - System interfaces for distribution management - Part 100: Implementation profiles |
| IEC 61968-6:2015 | Application integration at electric utilities - System interfaces for distribution management - Part 6: Interfaces for maintenance and construction |
| IEC 61968-11:2013 | Application integration at electric utilities - System interfaces for distribution management - Part 11: Common information model (CIM) extensions for distribution |
| IEC 60050-300:2001 | International Electrotechnical Vocabulary (IEV) - Part 300: Electrical and electronic measurements and measuring instruments - Part 311: General terms relating to measurements - Part 312: General terms relating to electrical measurements - Part 313: Types of electrical measuring instruments - Part 314: Specific terms according to the type of instrument |
| IEC 61968-1:2012 | Application integration at electric utilities - System interfaces for distribution management - Part 1: Interface architecture and general recommendations |
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