ETR 261-7 : 20001

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Introduction to the experiment
5 Method
  5.1 Subjects
  5.2 Experimental procedure
  5.3 Equipment
  5.4 Data capture
6 Results
  6.1 Personal data
  6.2 Performance
  6.3 Results for the "Assisted mode" (Turin sample)
  6.4 Results for the "Learning mode" (Berlin sample)
  6.5 Overall analysis
7 Detailed analysis
  7.1 Error analysis
  7.2 Timing
  7.3 Knowledge transfer
  7.4 Short questionnaire
  7.5 Long questionnaire
8 Discussion of results and conclusion
  8.1 Effects of the experimental implementation
  8.2 Critical issues identified during the study
  8.3 Conclusions
Annex A: Personal Data
      A.1 Personal data tables for the German and Italian subjects
Annex B: General Instructions
Annex C: Description of the Services
Annex D: Tasks and Questionnaires
Annex E: Error Analysis
      E.1 Types of errors vs. Tasks for PBI, Sessions 1 and 2,
          ("Assisted Mode")
      E.2 Types of errors vs. Tasks for PBI+, Sessions 1 and 2
          ("Assisted Mode")
      E.3 Types of errors vs. Tasks for PBI++, Sessions 1 and 2
          ("Assisted Mode")
      E.4 Types of errors vs. Tasks for PBI, Session 1
          ("Learning Mode")
      E.5 Types of errors vs. Tasks for PBI, Session 2
          ("Learning Mode")
      E.6 Types of errors vs. Tasks for PBI+, Session 1
          ("Learning Mode")
      E.7 Types of errors vs. Tasks for PBI+, Session 2
          ("Learning Mode")
      E.8 Types of errors vs. Tasks for PBI++, Session 1
          ("Learning Mode")
      E.9 Types of errors vs. Tasks for PBI++, Session 2
          ("Learning Mode")
Annex F: Responses to Long Questionnaire
History

States the results of the research work conducted to develop a European Telecommunication Standard (ETS) defining a harmonized minimum man-machine interface (MMI) for the access and control of public network based telecommunications services, and in particular supplementary services.