I.S. ISO 10001:2007
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
Hardcopy , PDF
25-06-2019
English
01-01-2007
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
0.1 General
0.2 Relationship with ISO 9001 and ISO 9004
0.3 Relationship with ISO 10002 and ISO 10003
0.4 Statements regarding conformity
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles
5 Code framework
6 Planning, design and development
7 Implementation
8 Maintenance and improvement
Annex A (informative) - Simplified examples of
components of codes for different organizations
Annex B (informative) - Inter-relationship of ISO 10001,
ISO 10002 and ISO 10003
Annex C (informative) - Guidance for small businesses
Annex D (normative) - Guidance on accessibility
Annex E (normative) - Guidance on input from interested
parties
Annex F (informative) - Code framework
Annex G (informative) - Guidance on adopting a code provided
by another organization
Annex H (normative) - Guidance on preparing the code
Annex I (normative) - Guidance on preparing communication plans
Bibliography
Specifies guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
| DevelopmentNote |
Issue date: 14/06/2012. (06/2012)
|
| DocumentType |
Standard
|
| Pages |
33
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| ISO 10001:2007 | Identical |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO/IEC Guide 37:2012 | Instructions for use of products by consumers |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.