INCITS/ISO/IEC 19086-1:2016 (R2019)
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts
Hardcopy , PDF
English
10-04-2019
29-11-2024
This document seeks to establish a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).
| Committee |
ISO/IEC JTC 1
|
| DocumentType |
Revision
|
| Pages |
0
|
| PublisherName |
Information Technology Industry Council
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO/IEC 19086-1:2016 | Identical |
| ISO/IEC 17998:2012 | Information technology — SOA Governance Framework |
| ETSI EN 301 549 V2.1.2 (2018-08) | Accessibility requirements for ICT products and services |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 27017:2015 | Information technology — Security techniques — Code of practice for information security controls based on ISO/IEC 27002 for cloud services |
| ISO/IEC 19086-2:2018 | Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model |
| ISO/IEC 19086-4:2019 | Cloud computing — Service level agreement (SLA) framework — Part 4: Components of security and of protection of PII |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO/IEC 29151:2017 | Information technology — Security techniques — Code of practice for personally identifiable information protection |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC 20000-1:2018 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 27018:2019 | Information technology — Security techniques — Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors |
| ISO/IEC 19086-3:2017 | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements |
| ISO/IEC 19944:2017 | Information technology — Cloud computing — Cloud services and devices: Data flow, data categories and data use |
| ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
| ISO/IEC TR 29138-3:2009 | Information technology — Accessibility considerations for people with disabilities — Part 3: Guidance on user needs mapping |
| ISO/IEC 27040:2015 | Information technology — Security techniques — Storage security |
| ISO/IEC 24751-1:2008 | Information technology — Individualized adaptability and accessibility in e-learning, education and training — Part 1: Framework and reference model |
| BS 10012:2009 | Data protection. Specification for a personal information management system |
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