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  • ISO/IEC 19086-3:2017

    Current The latest, up-to-date edition.

    Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English

    Published date:  20-07-2017

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO/IEC 19086-3:2017 specifies the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086‑1 and guidance on the core conformance requirements. This document is for the benefit of and use by both cloud service providers and cloud service customers.

    ISO/IEC 19086-3:2017 does not provide a standard structure that would be used for cloud SLAs.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Product Note THIS STANDARD ALSO REFERS TO ISO/IEC 19086-2,ISO/IEC 19086-4,ISO/IEC 19941
    Publisher International Organization for Standardization
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    18/30346433 DC : 0 BS ISO/IEC 19086-4 - INFORMATION TECHNOLOGY - CLOUD COMPUTING SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 4: SECURITY AND PRIVACY
    BS ISO/IEC 19086-1:2016 Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts
    17/30346428 DC : 0 BS ISO/IEC 19086-2 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 2: METRIC MODEL
    ISO/IEC 19086-1:2016 Information technology Cloud computing Service level agreement (SLA) framework Part 1: Overview and concepts
    16/30316173 DC : 0 BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
    CAN/CSA-ISO/IEC 19086-1:18 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts (Adopted ISO/IEC 19086-1:2016, first edition, 2016-09-15)
    SR 003 391 : 2.1.1 CLOUD STANDARDS COORDINATION PHASE 2; INTEROPERABILITY AND SECURITY IN CLOUD COMPUTING

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC 19086-1:2016 Information technology Cloud computing Service level agreement (SLA) framework Part 1: Overview and concepts
    ISO/IEC 19944:2017 Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use
    ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
    ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
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