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  • ISO/IEC 19086-2:2018

    Current The latest, up-to-date edition.

    Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English

    Published date:  12-12-2018

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.

    This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.

    This document does not mandate the use of a specific set of metrics for cloud SLAs.

    General Product Information - (Show below) - (Hide below)

    Committee ISO/IEC JTC 1/SC 38
    Document Type Standard
    Product Note This standard also refers to NIST 800-53v4
    Publisher International Organization for Standardization
    Status Current
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