ISO 9241-154:2013
Current
The latest, up-to-date edition.
Ergonomics of human-system interaction Part 154: Interactive voice response (IVR) applications
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French
05-02-2013
Important note : Users cannot be edited or removed once added to your Multi user PDF.
ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.
| DevelopmentNote |
Supersedes ISO/DIS 9241-154. (02/2013)
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| DocumentType |
Standard
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| Pages |
35
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| PublisherName |
International Organization for Standardization
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| Status |
Current
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| Standards | Relationship |
| GOST R ISO 9241-154 : 2015 | Identical |
| NF EN ISO 9241-154 : 2013 | Identical |
| NBN EN ISO 9241-154 : 2013 | Identical |
| NEN EN ISO 9241-154 : 2013 | Identical |
| NS EN ISO 9241-154 : 2013 | Identical |
| I.S. EN ISO 9241-154:2013 | Identical |
| PN EN ISO 9241-154 : 2013 | Identical |
| SN EN ISO 9241-154:2013 | Identical |
| UNI EN ISO 9241-154 : 2013 | Identical |
| IS 16595 : Part 154 : 2018 | Identical |
| UNE-EN ISO 9241-154:2013 | Identical |
| BS EN ISO 9241-154:2013 | Identical |
| EN ISO 9241-154:2013 | Identical |
| DIN EN ISO 9241-154:2013-05 | Identical |
| BIS IS 16595-154 : 2016 | Identical |
| PNE-prEN ISO 9241-154 | Identical |
| I.S. EN ISO 9241-112:2017 | ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017) |
| DIN EN ISO 9241-112:2015-08 (Draft) | ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017) |
| ISO 9241-112:2017 | Ergonomics of human-system interaction — Part 112: Principles for the presentation of information |
| BS EN ISO 9241-112:2017 | Ergonomics of human-system interaction Principles for the presentation of information |
| DIN EN ISO 9241-112 E : 2017 | ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 112: PRINCIPLES FOR THE PRESENTATION OF INFORMATION (ISO 9241-112:2017) |
| ISO 9241-920:2009 | Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic interactions |
| ISO/IEC 13714:1995 | Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications |
| ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
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