ISO/IEC 19086-2:2018
Current
Current
The latest, up-to-date edition.
Cloud computing — Service level agreement (SLA) framework — Part 2: Metric model
Amended by
Available format(s)
Hardcopy , PDF
Language(s)
English
Published date
12-12-2018
Free
Excluding VAT
This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common terminology and approach for specifying metrics.
This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs). This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4.
This document does not mandate the use of a specific set of metrics for cloud SLAs.
| Committee |
ISO/IEC JTC 1/SC 38
|
| DocumentType |
Standard
|
| Pages |
39
|
| ProductNote |
This standard also refers to NIST 800-53v4
|
| PublisherName |
International Organization for Standardization
|
| Status |
Current
|
| Standards | Relationship |
| CSA ISO/IEC 19086-2:19 | Identical |
| DS/ISO/IEC 19086-2:2018 | Identical |
| AS ISO/IEC 19086.2:2023 | Identical |
| BS ISO/IEC 19086-2:2018 | Equivalent |
| BS ISO/IEC 19086-2:2018 | Identical |
| INCITS/ISO/IEC 19086-4:2019 (2020) | Cloud computing — Service level agreement (SLA) framework — Part 4: Components of security and of protection of PII |
| INCITS/ISO/IEC 19086-3 : 2017(R2019) | Information technology - Cloud computing - Service level agreement (SLA) framework - Part 3: Core conformance requirements |
| INCITS/ISO/IEC 19086-1:2016 (R2019) | Information technology — Cloud computing — Service level agreement (SLA) framework — Part 1: Overview and concepts |
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