Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
agreement and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives,
cloud service qualitative metrics, remedies
and exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography