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  • ISO/IEC 20000-2:2019

    Current The latest, up-to-date edition.

    Information technology Service management Part 2: Guidance on the application of service management systems

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, French

    Published date:  19-08-2019

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.

    General Product Information - (Show below) - (Hide below)

    Development Note NEW CHILD AMD 1 2020 IS ADDED
    Document Type Standard
    Product Note THIS STANDARD IS ALSO REFERES TO :ISO IEC IEEE 15939 NEW CHILD AMD 1 2020 IS ADDED
    Publisher International Organization for Standardization
    Status Current
    Supersedes

    Standards Referencing This Book - (Show below) - (Hide below)

    AS/NZS ISO/IEC 20000.3:2020 Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1
    AS ISO 22313:2020 Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301
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