ISO/IEC 30105-3:2016
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM)
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11-06-2024
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16-11-2016
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ISO/IEC 30105-3:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT enabled business processes that are outsourced;
- is not intended to cover IT services but includes similar, relevant process for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a measurement framework for processes and provide an organization maturity model for organizations providing ITES-BPO services that:
- - conforms to the requirements of ISO/IEC 33003 and ISO/IEC 33004;
- - supports the performance assessment by providing a framework to measure and derive capability and organization maturity levels.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DevelopmentNote |
NEW CHILD AMD 1 2020 IS NOW ADDED
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| DocumentType |
Standard
|
| Pages |
24
|
| ProductNote |
NEW CHILD AMD 1 2020 IS NOW ADDED
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| PublisherName |
International Organization for Standardization
|
| Status |
Superseded
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| SupersededBy | |
| UnderRevision |
| Standards | Relationship |
| BS ISO/IEC 30105-3:2016 | Identical |
| NEN ISO/IEC 30105-3 : 2016 | Identical |
| AS ISO/IEC 30105.3:2017 | Identical |
| JIS Y 30105-3:2023 | Identical |
| INCITS/ISO/IEC 30105-3:2016(R2023) | Identical |
| DS ISO/IEC 30105-3 : 2016 | Identical |
| CAN/CSA-ISO/IEC 30105-3:18 | Identical |
| 15/30291709 DC : 0 | BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL |
| BS ISO/IEC 30105-5:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines |
| 15/30316727 DC : 0 | BS ISO/IEC 30105-5 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES |
| ISO/IEC 30105-5:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines |
| BS ISO/IEC 30105-2:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM) |
| BS ISO/IEC 30105-4:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| CAN/CSA-ISO/IEC 30105-2:18 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) (Adopted ISO/IEC 30105-2:2016, first edition, 2016-11-15) |
| CAN/CSA-ISO/IEC 30105-5:18 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines (Adopted ISO/IEC 30105-5:2016, first edition, 2016-11-15) |
| CAN/CSA-ISO/IEC 30105-4:18 | Information technology — IT Enabled Services- Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts (Adopted ISO/IEC 30105-4:2016, first edition, 2016-11-15) |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology Process assessment Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology Process assessment Concepts and terminology |
| ISO/IEC 33003:2015 | Information technology Process assessment Requirements for process measurement frameworks |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology Process assessment Requirements for performing process assessment |
| ISO 37500:2014 | Guidance on outsourcing |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 33004:2015 | Information technology Process assessment Requirements for process reference, process assessment and maturity models |
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