ISO/IEC 30105-5:2016
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
05-06-2024
English
16-11-2016
Important note : Users cannot be edited or removed once added to your Multi user PDF.
ISO/IEC 30105-5:2016 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT enabled business processes that are outsourced;
- is not intended to cover IT services but includes similar, relevant process for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DocumentType |
Standard
|
| Pages |
37
|
| PublisherName |
International Organization for Standardization
|
| Status |
Superseded
|
| SupersededBy | |
| UnderRevision |
| Standards | Relationship |
| AS ISO/IEC 30105.5:2017 | Identical |
| BS ISO/IEC 30105-5:2016 | Identical |
| NEN ISO/IEC 30105-5 : 2016 | Identical |
| INCITS/ISO/IEC 30105-5:2016(R2023) | Identical |
| DS ISO/IEC 30105-5 : 2016 | Identical |
| CAN/CSA-ISO/IEC 30105-5:18 | Identical |
| ISO/IEC TR 10000-1:1998 | Information technology — Framework and taxonomy of International Standardized Profiles — Part 1: General principles and documentation framework |
| ISO 10241:1992 | International terminology standards Preparation and layout |
| ISO/IEC 30105-1:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM) |
| ISO/IEC 33020:2015 | Information technology Process assessment Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology Process assessment Concepts and terminology |
| ISO/IEC 33003:2015 | Information technology Process assessment Requirements for process measurement frameworks |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology Process assessment Requirements for performing process assessment |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 30105-3:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) |
| ISO/IEC TR 20000-10:2015 | Information technology Service management Part 10: Concepts and terminology |
| ISO/IEC 33004:2015 | Information technology Process assessment Requirements for process reference, process assessment and maturity models |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.