JIS Z 9920:2000
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Complaints handling management systems - Guideline
Hardcopy , PDF
20-06-2005
Japanese, English
31-10-2000
ForewordIntroduction1 Scope2 Definitions3 Construction of complaints handling management system4 Elements of complaints handling
Defines the elements necessary for the organization to secure the right of a person who submits a complaint about the product and to quickly meet and fairly solve the complaint and specifies the complaints handling management system which represents a process starting from the reception of complaints in the organization and coming to the finish of handling.
| DocumentType |
Standard
|
| Pages |
0
|
| PublisherName |
Japanese Standards Association
|
| Status |
Withdrawn
|
| SupersededBy |
2000 [20/10/2000]
| JIS S 0200:2002 | Guidelines for consumer protection in electronic commerce |
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