NF EN ISO 9004:2018
Current
The latest, up-to-date edition.
MANAGING FOR THE SUSTAINED SUCCESS OF AN ORGANIZATION - A QUALITY MANAGEMENT APPROACH
Hardcopy
French
13-07-2018
Avant-propos
Introduction
1 Domaine d'application
2 Références normatives
3 Termes et définitions
4 Gestion des performances durables d'un organisme
5 Stratégie et politique
6 Management des ressources
7 Management de processus
8 Surveillance, mesure, analyse et revue
9 Amélioration, innovation et apprentissage
Annexe A (informative) - Outil d'auto-évaluation
Annexe B (informative) - Principes de management
de la qualité
Annexe C (informative) - Correspondance entre
l'ISO 9004:2009 et l'ISO 9001:2008
Bibliographie
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