PD 3542:1995

Foreword
Acknowledgements
Section 1. General
1.1 Scope
1.2 Informative references
1.3 Definitions
1.4 Summary
Section 2. Standardization, the law and the European
           Union
2.1 Standardization: aims and principles
2.2 Definition of a standard
2.3 Standardization in the UK
2.4 International and European standardization
2.5 Standards and the law
2.5.1 Implications of the law
2.5.2 The Health and Safety at Work, etc. Act, 1974
2.5.3 Food Safety Act, 1990
2.5.4 Risk assessment
2.5.5 The Consumer Protection Act, 1987
2.5.6 The Environment Protection Act, 1990
2.5.7 Environmental audit
2.5.8 Removing trade barriers within the European Union
2.6 Conformity assessment
2.7 Public authorities
2.7.1 General
2.7.2 Public purchasing
2.7.3 Home Authority Principle
Section 3. Quality systems and standards
3.1 Quality and design
3.2 International quality management systems
3.3 Quality and standards
3.4 National and international standards for quality
     systems
3.4.1 BS EN ISO 9000 series and BS 5750
3.4.2 BS EN ISO 9000 and AQAP
3.4.3 Handbook on quality management systems
3.5 Quality systems outside the UK
3.6 Installing a quality system
3.6.1 Is it expensive?
3.6.2 Economics of quality control
3.6.3 What should a quality system consist of?
3.6.4 Writing the documents
3.6.5 In-house quality procedures
3.7 Quality management in business
3.7.1 In-house standards
3.7.2 Registration
3.7.3 Software - TickIT
3.7.4 Components/material quality
3.7.5 Management commitment
3.7.6 Quality systems and the small firm
Section 4 Managing standards in business
4.1 Total quality management
4.1.1 Introducing TQM
4.1.2 Teams
4.1.3 Projects
4.1.4 Training
4.1.5 Conclusions
4.2 Scope for standardization in business
4.2.1 Purpose
4.2.2 Participation
4.2.3 Integrated management systems
4.2.4 Size of the business
4.2.5 The nature of the business
4.2.6 Import and export
4.2.7 Costs and savings
4.2.8 Qualitative benefits
4.2.9 Rationalization
4.2.10 Accounting and viability
4.2.11 Evaluation
4.2.12 Timing the introduction
4.3 Directing a standardization policy
4.3.1 Policy
4.3.2 Employing a specialist
4.3.3 Communication
4.3.4 Fulfil a need
4.3.5 Representation
4.3.6 `Voluntary' or `mandatory'?
4.4 Management influence
4.4.1 Management responsibility
4.4.2 Management support
4.4.3 The standards committee
4.4.4 The standards specialist
4.4.5 Position in the organization
4.4.6 Qualifications and experience
4.4.7 Personal influence
4.4.8 Perseverance and patience
4.4.9 Job specification
4.5 Training for awareness and skills
4.5.1 General
4.5.2 Training coursed
4.5.3 Who is to be trained?
4.5.4 Specialized training
4.5.5 In-house training
4.6 Use of national and international standards
4.6.1 Library and information
4.6.2 The British Standards Society
4.6.3 International Federation for the Application of
       Standards (IFAN)
4.7 Management systems, case study 1
4.7.1 The company
4.7.2 The requirements
4.7.3 The analysis and management system selection
4.7.4 Developing procedural policy
4.7.5 Classification
4.7.6 Early gains
4.7.7 Continuous development and improvement
4.7.8 Example of integrated work instruction
4.7.9 Looking ahead
4.8 Management systems, case study 2
4.8.1 The company
4.8.2 Standards
4.8.3 Certification
4.8.4 Benefits of a management system
4.8.5 Environment system management
4.8.6 Benefits
Section 5. The organization of standards information
5.1 Purpose of standards information
5.2 The framework
5.3 Design of a classification and coding system
5.3.1 General
5.3.2 Identification
5.3.3 Classification
5.3.4 Document classification
5.3.5 Coding
5.4 Dissemination
5.4.1 Collection and storage
5.4.2 How much data?
5.4.3 Reference to British Standards
5.5 Drafting procedure
5.5.1 General
5.5.2 First draft
5.5.3 Editing
5.5.4 Circulating for comment
5.5.5 Authorization of a specification
5.5.6 Issuing a document
5.6 Documentation
5.6.1 General
5.6.2 Electronic versus manual documents
5.6.3 Standard specifications
5.6.4 Standards for standards
5.6.5 Format
5.6.6 Process specification
5.6.7 Catalogue
5.7 Document control
5.7.1 Controlled documents
5.7.2 Records
5.7.3 Change control
5.7.4 Review
5.8 Issue
5.8.1 Presentation
5.8.2 Introduction to point of use
5.8.3 Standards handbooks
5.8.4 Distribution
5.8.5 Maintenance
5.9 Printing, distribution
5.9.1 General
5.9.2 Plain paper copying
5.9.3 Digital printing
5.9.4 Microfilm
5.9.5 Use of computers
Section 6. Information technology for standards
           production
6.1 Introduction
6.2 Hardware
6.2.1 Choosing a computer
6.2.2 Security
6.3 Software applications
6.3.1 Word processing
6.3.2 Spreadsheet programs
6.3.3 Databases
6.3.4 Optical character recognition (OCR)
6.4 Software tools
6.4.1 Electronic publishing
6.4.2 Networking and E-mail
6.4.3 Mini systems
6.4.4 The BSI electronic book
6.4.5 Computerized training
6.5 Output
6.5.1 Data Storage
6.5.2 CD-ROM optical disk
6.5.3 Digital audio tape (DAT)
6.5.4 Fax/modem
6.5.5 Integrated Services Digital Network (ISDN)
6.5.6 Video and multimedia
6.6 Standards making and the future
Section 7. Standardization applications
7.1 Design
7.2 Procurement
7.3 Stock Control
7.4 Electronic components
Section 8. Document examples
Section 9. BSI products and services
9.1 BSI library
9.2 Information centre
9.3 Information and consultancy
9.5 BSI publications
Annex - A (informative) Bibliography
Tables - Various
Figures - Various
List of references

Acts as the basis for an integrated approach to the management of quality.