PD ISO/IEC TR 20000-11:2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Hardcopy , PDF
17-11-2021
English
31-01-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Use of ISO/IEC 20000-1:2011 and ITIL
5 High-level correlation of ITIL to
ISO/IEC 20000-1:2011 Clauses
Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
to ITIL Terms and definitions
Annex B (informative) - Correlation of ISO/IEC 20000-1:2011
clauses to ITIL-2011
Bibliography
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