PD ISO/IEC TR 20000-11:2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Hardcopy , PDF
English
31-01-2016
17-11-2021
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Use of ISO/IEC 20000-1:2011 and ITIL
5 High-level correlation of ITIL to
ISO/IEC 20000-1:2011 Clauses
Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
to ITIL Terms and definitions
Annex B (informative) - Correlation of ISO/IEC 20000-1:2011
clauses to ITIL-2011
Bibliography
Gives guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL.
| Committee |
IST/60/2
|
| DocumentType |
Standard
|
| Pages |
58
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO/IEC TR 20000-11:2015 | Identical |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 31000:2009 | Risk management — Principles and guidelines |
| ISO/IEC TR 20000-9:2015 | Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 27013:2015 | Information technology — Security techniques — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 27000:2016 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology |
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