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PREN 50518-3 : DRAFT 2009
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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MONITORING AND ALARM RECEIVING CENTRE - PART 3: PROCEDURES AND REQUIREMENTS FOR OPERATION
01-03-2011
12-01-2013
Introduction
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
3.1 Terms and definitions
3.2 Abbreviations
4 Staffing
4.1 General
4.2 Security screening and vetting
4.3 Training
4.4 Smoking
5 Operating procedures
5.1 General
5.2 Testing
5.3 Entry to and exit from the ARC
5.4 Database management
5.5 Business continuity and emergencies
5.6 Records
5.7 Evacuation procedures
5.8 Signal handling
6 Audit
7 Complaints procedure
8 Data
8.1 General
8.2 Client data
8.3 Data storage
8.4 Data erasure
8.5 Logs
Bibliography
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