TR NWT 000840 : ISSUE 1

1 INTRODUCTION
    1.1 Purpose
    1.2 Scope
    1.3 Terminology
          1.3.1 Supplier
          1.3.2 Customer
          1.3.3 Network Elements and Network Systems
    1.4 Criteria
    1.5 Document Organization
    1.6 Relation to Other Bellcore Documents
    1.7 Conformance to Requirements
2 SUPPLIER SUPPORT SPECIFICATION
3 ENGINEERING AND ORDERIDNG
    3.1 Engineering and Ordering Process Support
    3.2 Engineering and Ordering Information and Methods
    3.3 Engineering and Ordering Documentation
    3.4 Engineering and Ordering Training
    3.5 Additional and Original Equipment Manufacturer
          (OEM) Equipment
    3.6 Engineering and Ordering Error Checks
    3.7 Engineering and Ordering Problem Reporting and
          Tracking
    3.8 Office/Building Records and Drawings
    3.9 Delivery Schedules
    3.10 Engineering and Ordering System Updates
4 INSTALLATION AND REMOVAL
    4.1 Installation.Removal Technical Support
    4.2 Workmanship Requirements
    4.3 Training of Installation/Removal Forces
    4.4 Installation/Removal Job Aids
          4.4.1 Documentation
          4.4.2 Office/Building Records and Drawings
          4.4.3 Records of Hardware/Software Changes
          4.4.4 Installation/Removal Job Plan
          4.4.5 Technical Support Bulletins
    4.5 Installation/Removal Progress Reports
    4.6 Installation Tests
          4.6.1 Test Equipment/Hand Tools
          4.6.2 Test Sequence
          4.6.3 Power Up/Power Down Tests
          4.6.4 Initial Assessment Tests
          4.6.5 Load and Volume Tests
          4.6.6 Translations Tests
          4.6.7 Network and Peripheral Tests
          4.6.8 Network Clock Synchronization
          4.6.9 Remote Unit Equipment Tests
          4.6.10 Service Circuits and Miscellaneous
                  Circuits Tests
          4.6.11 Spares Test
          4.6.12 Operational Support System Tests
          4.6.13 Service Recovery Tests
          4.6.14 System Heat Tests
          4.6.15 Office Features Tests
          4.6.16 Board-to-Board Tests
          4.6.17 Maintenance Tests
          4.6.18 High/Low Voltage Tests
          4.6.19 Joint Testing
    4.7 Installation/Removal Auditing
          4.7.1 Workmanship Audits
          4.7.2 Functional Audits
          4.7.3 Audit Methods
    4.8 Customer Acceptance
    4.9 Removal
5 FIRST APPLICATION
    5.1 FA Support
    5.2 FA Site Selection
    5.3 FA Preparation
    5.4 FA Plan
    5.5 FA Scope
    5.6 FA Installation and Test
    5.7 FA Period
    5.8 FA Results Reporting and Feedback
6 TECHNICAL SUPPORT
    6.1 Technical Support Scope
    6.2 Technical Support Availability
    6.3 Technical Support Personnel
    6.4 Technical Support Methods
    6.5 Technical Support Policies
    6.6 Extraordinary Technical Support
    6.7 Technical Support Records
    6.8 Technical Support Escalation
    6.9 Technical Support Monitoring and Feedback
7 SPARES
    7.1 Supplier's Spares Plan
    7.2 Spares Program
    7.3 Spares Testing
          7.3.1 Factory Testing
          7.3.2 Installation Testing
    7.4 Spares Storage, Handling and Packaging
    7.5 Emergency Spares Provisioning
8 REPAIR AND RETURN
    8.1 Repair Program
    8.2 Emergency Parts and Equipment Replacement
    8.3 Repair and Return Intervals
    8.4 Testing
    8.5 Compatibility
    8.6 Upgrades
    8.7 Marking of Repaired Products
    8.8 Billing for Repairs
    8.9 Repair and Return Program Auditing
    8.10 Repair and Return Program Reports
9 ACRONYMS
10 REFERENCES
Appendix A. Requirements List

Presents Telcordia's view of the generic requirements for the support that suppliers are expected to provide with their Network Elements. This document addresses the following support elements: engineering and ordering, installation and removal, first application, technical support, spares, and repair and return. It services as a guide to suppliers preparing support programs as well as an aid to customers establishing their own support requirements.