TR NWT 000840 : ISSUE 1
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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SUPPLIER SUPPORT GENERIC REQUIREMENTS (SSGR)
30-06-2000
12-01-2013
1 INTRODUCTION
1.1 Purpose
1.2 Scope
1.3 Terminology
1.3.1 Supplier
1.3.2 Customer
1.3.3 Network Elements and Network Systems
1.4 Criteria
1.5 Document Organization
1.6 Relation to Other Bellcore Documents
1.7 Conformance to Requirements
2 SUPPLIER SUPPORT SPECIFICATION
3 ENGINEERING AND ORDERIDNG
3.1 Engineering and Ordering Process Support
3.2 Engineering and Ordering Information and Methods
3.3 Engineering and Ordering Documentation
3.4 Engineering and Ordering Training
3.5 Additional and Original Equipment Manufacturer
(OEM) Equipment
3.6 Engineering and Ordering Error Checks
3.7 Engineering and Ordering Problem Reporting and
Tracking
3.8 Office/Building Records and Drawings
3.9 Delivery Schedules
3.10 Engineering and Ordering System Updates
4 INSTALLATION AND REMOVAL
4.1 Installation.Removal Technical Support
4.2 Workmanship Requirements
4.3 Training of Installation/Removal Forces
4.4 Installation/Removal Job Aids
4.4.1 Documentation
4.4.2 Office/Building Records and Drawings
4.4.3 Records of Hardware/Software Changes
4.4.4 Installation/Removal Job Plan
4.4.5 Technical Support Bulletins
4.5 Installation/Removal Progress Reports
4.6 Installation Tests
4.6.1 Test Equipment/Hand Tools
4.6.2 Test Sequence
4.6.3 Power Up/Power Down Tests
4.6.4 Initial Assessment Tests
4.6.5 Load and Volume Tests
4.6.6 Translations Tests
4.6.7 Network and Peripheral Tests
4.6.8 Network Clock Synchronization
4.6.9 Remote Unit Equipment Tests
4.6.10 Service Circuits and Miscellaneous
Circuits Tests
4.6.11 Spares Test
4.6.12 Operational Support System Tests
4.6.13 Service Recovery Tests
4.6.14 System Heat Tests
4.6.15 Office Features Tests
4.6.16 Board-to-Board Tests
4.6.17 Maintenance Tests
4.6.18 High/Low Voltage Tests
4.6.19 Joint Testing
4.7 Installation/Removal Auditing
4.7.1 Workmanship Audits
4.7.2 Functional Audits
4.7.3 Audit Methods
4.8 Customer Acceptance
4.9 Removal
5 FIRST APPLICATION
5.1 FA Support
5.2 FA Site Selection
5.3 FA Preparation
5.4 FA Plan
5.5 FA Scope
5.6 FA Installation and Test
5.7 FA Period
5.8 FA Results Reporting and Feedback
6 TECHNICAL SUPPORT
6.1 Technical Support Scope
6.2 Technical Support Availability
6.3 Technical Support Personnel
6.4 Technical Support Methods
6.5 Technical Support Policies
6.6 Extraordinary Technical Support
6.7 Technical Support Records
6.8 Technical Support Escalation
6.9 Technical Support Monitoring and Feedback
7 SPARES
7.1 Supplier's Spares Plan
7.2 Spares Program
7.3 Spares Testing
7.3.1 Factory Testing
7.3.2 Installation Testing
7.4 Spares Storage, Handling and Packaging
7.5 Emergency Spares Provisioning
8 REPAIR AND RETURN
8.1 Repair Program
8.2 Emergency Parts and Equipment Replacement
8.3 Repair and Return Intervals
8.4 Testing
8.5 Compatibility
8.6 Upgrades
8.7 Marking of Repaired Products
8.8 Billing for Repairs
8.9 Repair and Return Program Auditing
8.10 Repair and Return Program Reports
9 ACRONYMS
10 REFERENCES
Appendix A. Requirements List
Presents Telcordia's view of the generic requirements for the support that suppliers are expected to provide with their Network Elements. This document addresses the following support elements: engineering and ordering, installation and removal, first application, technical support, spares, and repair and return. It services as a guide to suppliers preparing support programs as well as an aid to customers establishing their own support requirements.
| DevelopmentNote |
Included in FR 64 and FR 484 (08/1999)
|
| DocumentType |
Standard
|
| PublisherName |
Telcordia Technologies
|
| Status |
Superseded
|
| SupersededBy |
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| GR 1110 CORE : ISSUE 4 | BROADBAND SWITCHING SYSTEM (BSS) GENERIC REQUIREMENTS |
| GR 301 CORE : ISSUE 2 | PUBLIC PACKET SWITCHED NETWORK GENERIC REQUIREMENTS (PPSNGR) |
| GR 839 CORE : ISSUE 1 | GENERIC REQUIREMENTS FOR SUPPLIER-PROVIDED TRAINING |
| TR NWT 000418 : ISSUE 2 | GENERIC RELIABILITY ASSURANCE REQUIREMENTS FOR FIBER OPTIC TRANSPORT SYSTEMS (A MODULE OF RQGR, FR-NWT-000796) |
| SR 4037 : ISSUE 1 | DEGRADATION IN TRANSMISSION PERFORMANCE OF FIBER OPTIC VIDEO CIRCUITS |
| FR NWT 000440 : ISSUE 94 | TRANSPORT SYSTEM GENERIC REQUIREMENTS (TSGR) |
| TR OPT 000230 : ISSUE 2 | GUIDELINES FOR ENGINEERING COMPLAINTS AND OPERATIONAL TROUBLE REPORTS |
| SR TSY 000963 : ISSUE 1 | NETWORK SWITCHING ELEMENT OUTAGE PERFORMANCE MONITORING PROCEDURES |
| TR NWT 000332 : ISSUE 4 | RELIABILITY PREDICTION PROCEDURE FOR ELECTRONIC EQUIPMENT (A MODULE OF RQGR, FR-NWT-000796) |
| TR NWT 000870 : ISSUE 1 | ELECTROSTATIC DISCHARGE CONTROL IN THE MANUFACTURE OF TELECOMMUNICATIONS EQUIPMENT |
| FR NWT 000064 : ISSUE 94 | LATA SWITCHING SYSTEMS GENERIC REQUIREMENTS (LSSGR) |
| TA NPL 000286 : ISSUE 2 | NEBS GENERIC ENGINEERING REQUIREMENTS FOR SYSTEMS ASSEMBLY AND CABLE DISTRIBUTION |
| TR TSY 000282 : ISSUE 1 | SOFTWARE RELIABILITY AND QUALITY ACCEPTANCE CRITERIA (SRQAC)(A MODULE OF RQGR, FR-NWT-000796) |
| TR TSY 000454 : ISSUE 1 | SUPPLIER DOCUMENTATION FOR NETWORK ELEMENTS |
| TR OPT 000209 : ISSUE 5 | GUIDELINES FOR PRODUCT CHANGE NOTICES |
| TR TSY 000519 : ISSUE 2 | LSSGR: COMMON SECTION 19, DOCUMENTATION |
| TR TSY 000301 : REVISION 2 | PUBLIC PACKET SWITCHED NETWORK GENERIC REQUIREMENTS (PPSNGR) |
| TA NWT 000082 : ISSUE 6 | SIGNALING TRANSFER POINT (STP) GENERIC REQUIREMENTS |
| TR TSY 000929 : ISSUE 1 REV 1 | RELIABILITY AND QUALITY MEASUREMENTS FOR TELECOMMUNICATIONS SYSTEMS (RQMS)(A MODULE OF RQGR, FR-NWT-000796) |
| FR NWT 000439 : ISSUE 94 | OPERATIONS TECHNOLOGY GENERIC REQUIREMENTS (OTGR) |
| TR NWT 000063 : ISSUE 5 | NETWORK EQUIPMENT-BUILDING SYSTEM (NEBS) GENERIC EQUIPMENT REQUIREMENTS (A MODULE OF LSSGR, FR-NWT-000064 AND OF TSGR, FR-NWT-000440) |
| TR TSY 000517 : ISSUE 3 | LSSGR: TRAFFIC CAPACITY AND ENVIRONMENT, SECTION 17 (A MODULE OF LSSGR, FR-NWT-000064) |
| TR NWT 000284 : ISSUE 2 | RELIABILITY AND QUALITY SWITCHING SYSTEMS GENERIC REQUIREMENTS (RQSSGR) |
| FR NWT 000271 : ISSUE 94 | OPERATOR SERVICES SYSTEMS GENERIC REQUIREMENTS (OSSGR) |
| TR TSY 000511 : ISSUE 2 | LSSGR: SERVICE STANDARDS, SECTION 11 (A MODULE OF LSSGR, FR-64) |
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